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Cover image for Dealing with difficult people : 24 lessons for bringing out the best in everyone
Title:
Dealing with difficult people : 24 lessons for bringing out the best in everyone
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Series:
McGraw-Hill professional education
Publication Information:
New York, NY : McGraw-Hill, 2003
ISBN:
9780071416412
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30000010101739 HM1106 B742 2003 Open Access Book Book
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Summary

Summary

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.

Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.


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