Summary

This is an experimental, workbook style text that focuses on key skill sets necessary for managerial success in organizations in the 21st century. The sets coverd are: intrapersonal - understanding oneself and one's personality; interpersonal skills - necessary for working with others; team skills - for understanding and working in teams; and leadership skills - for leading and developing others. Closing remarks focus on those qualities that research shows are key to success: personal motivation and drive; organizational mindset; personal ethics; continuous learning; and career management. Each chapter has a real-life example and contains experimental activities, such as role play or group discussion, to engage the reader in practising and assessing a skill.