Cisco Unity deployment and solutions guide

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Title:

Publication Information:

Indianapolis, IN : Cisco Press, 2005

ISBN:

9781587051180

Subject Term:

Telecommunication -- Message processing

Internet telephony

Multimedia communications

Added Author:

Stone, Todd

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Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010105339	TK5102.5 C57 2005	Open Access Book	Book	Searching... Unknown

Design, install, and manage a complete unified communications solution with this definitive guide. Gain an in-depth understanding of the Cisco Unity architecture and feature set Plan, design, and install a complete unified messaging solution using the design process found within this guide Use features in Cisco Unity to solve legacy and convergence problems for your users Administer and manage Unity installations effectively by leveraging the comprehensive solutions provided in this book Learn about Microsoft Exchange and Lotus Domino support and configuration with Cisco Unity Support CallManager and legacy PBX integrations with your unified messaging solutions This definitive reference helps you leverage the true power of Cisco Unity, the powerful unified communications server that provides advanced, convergence-based communication services, which integrate with the desktop applications that business professionals use everyday. Cisco Unity Deployment and Solutions Guide shows you how to integrate Cisco Unity with Cisco IP-based communication solutions, including Cisco CallManager. Part I introduces you to the Cisco Unity architecture and teaches you about the Cisco Unity feature

Author Notes

Todd Stone is a technical marketing engineer in the Enterprise Communication Software Business Unit at Cisco Systems. Todd's career spans more than 17 years and includes experience in telecommunications and voice systems, as well as messaging system design, administration, and management.

Dustin Grant , CCIE No. 5803, is a senior escalation engineer in the Cisco Technical Assistance Center. He has been with Cisco for more than five years and holds three CCIEs, covering Routing and Switching, ISP-Dial, and Voice. Dustin also coauthored the CCIE Voice written and lab exams.

Jeff Lindborg is a technical leader in the Enterprise Communication Software Business Unit at Cisco Systems, where he focuses on customer applications. Before joining Cisco, Jeff was an engineer for Active Voice for more than 10 years. Jeff holds a bachelor of science degree in computer science from the University of Washington.

Steve Olivier is a software engineer and team leader in the Critical Problem Resolution team in the Enterprise Communication Software Business Unit at Cisco Systems. Steve joined Active Voice in 1998 as a technical support engineer and ultimately became a PBX integration engineer in the development group.

Foreword	p. xxxvi
Introduction	p. xxxviii
Part I Concepts and Architecture	p. 3
Chapter 1 About Unified Messaging	p. 5
The Evolution of Unified Messaging	p. 5
Unity as a Pure UM Product	p. 7
Challenges with Unified Messaging in an Organization	p. 11
Messaging Technologies	p. 27
Integration Technologies	p. 27
Summary	p. 28
Chapter 2 Unity Architecture Overview	p. 31
System Architecture	p. 32
AVCsGateway	p. 34
AVCsMgr	p. 34
AVNotificationMgr	p. 46
AVMsgStoreMonitorSvr	p. 47
Directory Monitor	p. 49
AVDirChangeWriter	p. 52
AVSQLSynchSvr	p. 53
AVLic	p. 53
AVRepDirSvrSvc	p. 54
CSEMSSvc	p. 55
AVMMProxySvr	p. 55
AVTTSSvc	p. 56
CSBridgeConnector	p. 56
AVCsNodeMgr	p. 57
TomCat	p. 58
Component Walkthroughs	p. 59
Summary	p. 80
Chapter 3 Components and Subsystems: Object Model	p. 83
Applications	p. 85
Call Handlers	p. 85
COS Objects	p. 93
Distribution Lists	p. 94
FaxLibrary Handlers	p. 95
FaxMail Handler	p. 95
Interview Handlers	p. 96
Locations	p. 96
Mail Users	p. 97
Mail User Templates	p. 100
Name Lookup Handlers	p. 101
Primary Domain Accounts	p. 103
Primary Domain Groups	p. 103
PW Policies	p. 104
Restriction Tables	p. 104
Trusted Domains	p. 104
Data Storage	p. 105
Summary	p. 133
Chapter 4 Components and Subsystems: Directory	p. 135
Message Store and Directory Monitor Used	p. 136
Protocols Used	p. 137
Scope	p. 138
Synchronization Queries	p. 143
Full Synchronization	p. 146
Extensibility of the Directory	p. 149
Default Unity Objects	p. 153
Exchange 5.5 Directory Monitor: AvDSEx55	p. 154
Exchange 2000 or Exchange 20003 Directory Monitors: AvDSAD and AvDSGlobalCatalog	p. 161
Domino Directory Monitor: AvDSDomino	p. 166
Summary	p. 170
Chapter 5 Components and Subsystems: Messaging/Unity Message Repository	p. 173
Messaging Actions in Unity	p. 173
Messaging Components	p. 176
MAPI	p. 181
Summary	p. 203
Chapter 6 Components and Subsystems: Telephony Services	p. 205
Media Interface Unit	p. 205
MIU Architecture	p. 213
Summary	p. 223
Chapter 7 Components and Subsystems: Features	p. 225
Unity Subscriber Features	p. 226
Unity Administrative Features	p. 239
Unity Maintenance Features	p. 246
Unity Security Features	p. 252
Unity System Features	p. 255
Summary	p. 269
Part II Deployment	p. 271
Chapter 8 Deployment Methodology	p. 273
Presales or Decision Making	p. 273
Planning	p. 277
Design	p. 278
Implementation	p. 278
Installation	p. 279
Operations	p. 279
Optimization	p. 281
Summary	p. 281
Chapter 9 Planning	p. 283
Testing Unity's Features and Functionality	p. 283
Determining Migration Tasks	p. 288
Installation Requirements or Dependencies	p. 292
Determining Unity Installation Dependencies	p. 292
Mailbox Store for Voice Messaging	p. 302
The Correlation Point: How to Size and Place a Server	p. 303
Subscriber Access	p. 305
Performing Site Surveys	p. 306
Gathering Design Criteria	p. 307
Summary	p. 307
Chapter 10 Typical Configurations and Deployment Models	p. 311
Typical Configurations	p. 312
Deployment Models	p. 339
Summary	p. 374
Chapter 11 Designing a Unity Solution	p. 377
Design Process	p. 377
The Decision-Making or Presales Phase	p. 382
Planning Phase	p. 389
Design Phase	p. 399
Summary	p. 410
Chapter 12 Unity Networking	p. 413
Digital Networking Architecture	p. 414
Digital Networking Features	p. 419
Assessing the Environment	p. 430
Designing the Digital Network	p. 443
Summary	p. 458
Chapter 13 Unity with Microsoft Exchange	p. 461
The Characteristics of MS Exchange	p. 461
Unity's Perspective and Requirements	p. 480
Planning a Unity Installation	p. 492
Planning to Administer Unity with Exchange	p. 501
Designing for Sustainable Operations	p. 502
How to Deploy Unity with Exchange	p. 503
Maximizing Unity's Servicing Capabilities	p. 524
Summary	p. 524
Chapter 14 Unity with Lotus Domino	p. 527
The Characteristics of Lotus Domino and Notes	p. 527
Security and Domino/Notes	p. 548
Unity's Perspective of Lotus Domino	p. 550
Planning a Unity for Domino Installation	p. 558
Summary	p. 565
Chapter 15 Upgrades and Migrations	p. 567
Upgrades	p. 567
Reconfiguring Unity	p. 574
Migrations	p. 575
Summary	p. 582
Chapter 16 Installation	p. 585
Implementation Plan Development	p. 586
Preinstallation Tasks	p. 586
Installation	p. 589
Precutover Tasks	p. 590
Cutover	p. 595
Fallback Readiness	p. 597
Operations Acceptance Criteria	p. 597
Summary	p. 599
Chapter 17 Unity Telephony Integration	p. 601
The TDM World of PBXs and Unity	p. 602
Cisco Unity CallManager Telephone Service Provider	p. 638
SIP	p. 649
Summary	p. 660
Part III Solutions, Systems Management, and Administration	p. 663
Chapter 18 Audio-Text Applications	p. 665
Call Handlers	p. 666
Subscribers	p. 685
Interview Handlers	p. 685
Directory Handlers	p. 688
Routing Rules	p. 695
Extension Remapping	p. 701
Languages, Prompts, and Greetings	p. 702
Default Configuration of Unity	p. 703
Scenario Examples	p. 706
Damage Control	p. 742
Troubleshooting	p. 746
Summary	p. 753
Chapter 19 Administering Multiple Unity Servers	p. 755
Unity Administrator Accounts and Access	p. 755
Global Subscriber Management	p. 764
Summary	p. 767
Chapter 20 Subscriber Administration	p. 769
Subscriber Templates	p. 769
Bulk Import Unility	p. 770
Bulk Subscriber Delete	p. 780
Bulk Edit	p. 782
Migrate Subscriber Data Tool	p. 811
Summary	p. 814
Chapter 21 Administering Unity Programmatically	p. 817
APIs and Support	p. 819
Rights Needed in SQL	p. 820
SQL Rules of the Road	p. 822
Exercises	p. 823
Summary	p. 907
Chapter 22 Third-Party Tools and Applications	p. 909
Supported Backup Software	p. 909
Supported Fax Server Software	p. 909
Supported Monitoring Software	p. 910
Supported Virus-Scanning Software	p. 910
Additional Supported Software	p. 911
Unsupported Third-Party Software	p. 912
Chapter 23 The Future of Unity	p. 915
Appendix A Switch File Settings	p. 917
Index	p. 927

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Table of Contents