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Cover image for The disaster recovery handbook : a step-by-step plan to ensure business continuity and protect vital operations, facilities, and assets
The disaster recovery handbook : a step-by-step plan to ensure business continuity and protect vital operations, facilities, and assets
Personal Author:
Publication Information:
New York : American Management Association, 2004
Physical Description:
1v + 1 CD-ROM (CP 4169)


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Call Number
Material Type
Item Category 1
30000010058330 HD49 W36 2004 Open Access Book Book

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It takes careful planning to ensure that a disaster of any type-whether the result of fire, an electrical outage, a major computer virus, or even terrorism-does not result in a prolonged service interruption that could affect your business for years to come. By creating a proactive disaster recovery program, you can keep your people, inventory, and resources safe and secureThe Disaster RecoveryHandbook is a comprehensive reference to help your business survive any kind of major disruption, giving you the tools you need to protect your organization in the event of extraordinary circumstancesFilled with practical solutions and ready-to-use tools, the book provides detailed instructions for: * Assessing risk * Assembling a disaster recovery team * Building an interim plan for immediate protection * Setting up an emergency operations center * Clearly documenting recovery procedures * Testing and debugging the plan to make sure it works * Ensuring the health and physical safety of your people * Recovering vital records * Protecting your material resources Featuring a special CD-ROM with templates for process and skill matrices, contact databases, risk-assessment score sheets, and more,the book helps you consider every factor you need to include in your recovery operations. From facilities operations to telecommunications, computer networks to customer needs, the book gives you the forms and lists you need to ensure that everything is accounted for so that you can properly achieve containmentThe only defense against the unexpected is to be sure that you're properly prepared. The Disaster Recovery Handbook gives you everything you need to keep your organization running as smoothly as possible after any kind of disaster.In the event of an emergency, does your business have a recovery system in place? What happens if the power goes out? Do your people know how to get out of the building or where to look for information? What procedures have you already instituted to backup your company-wide and personnel data? Do you know what to do to recover from the loss of your material resources? The Disaster Recovery Handbook answers all these questions for you, giving you all the tools you need to establish a complete disaster recovery plan. You'll learn how to assemble a recovery team, set up an emergency operations center, and put your entire set of procedures in writing, protecting your business before the fact to safeguard against what could otherwise become an unrecoverable situationYou'll learn how to create a system for backing up all your vital electronic and physical information such as invoices, checks, inventory levels, and receipts, and keep your customers from being left out in the cold as you regroup in the wake of any unexpected circumstance. You'll also find all the information you need to help your Human Resources department get a handle on the ""people"" side of any emergency. The book takes into consideration every possible type of disaster, and gives you the practical solutions you need to protect yourpeople and your resourcesIncluding a special CD-ROM packed with critical templates, The Disaster Recovery Handbook is a vital resource for keeping your organization in business - no matter what." "

Author Notes

Michael Wallace is president of Q Consulting, an IT strategy and disaster recovery consulting firm. He is a member of the Contingency Planners of Ohio, the Project Management Institute, and recently assisted the State of Ohio in developing statewide IT policies
Lawrence Webber is a certified project manager and Six Sigma Black Belt for CDI Corp. He began his technical career in the U.S. Marine Corps, and has more than 25 years of experience in the information services field

Reviews 1

Choice Review

From minor workplace interruptions to the impact of contemporary calamities, Wallace (president of a disaster recovery consulting firm) and Webber (certified project manager) provide a proactive step-by-step action plan for the development, installation, implementation, and maintenance of a disaster recovery program. The book's 20 easy-to-read and thoroughly illustrated chapters cover topics such as assessing risk, creating a recovery team, providing an emergency operating center, writing a procedural manual, testing and insuring a plan's operational validity, protecting and recovering vital records, and protecting material resources. A CD-ROM containing all of the forms that appear in the chapters, in both Microsoft Word and Adobe PDF format, provides the reader with usable templates that can be modified to meet an organization's special needs. Although oriented toward the business professional, this handbook will be of interest to anyone with an interest in or responsibility for organizational leadership. ^BSumming Up: Highly recommended. Upper-division undergraduate through professional collections. S. R. Kahn University of Cincinnati

Table of Contents

Forewordp. ix
Introductionp. xi
Part 1 The Plan
Chapter 1 Getting Started: Overview of the Projectp. 3
Chapter 2 Risk Assessment: Understanding What Can Go Wrongp. 29
Chapter 3 Build an Interim Plan: Don't Just Sit There, Do Somethingp. 69
Chapter 4 Emergency Operations Center: Take Control of the Situationp. 87
Chapter 5 Writing the Plan: Getting It Down on Paperp. 115
Chapter 6 Testing: Making Sure It Worksp. 129
Part 2 The Assets
Chapter 7 Electrical Service: Keeping the Juice Flowingp. 143
Chapter 8 Telecommunications: Your Connection to the Worldp. 163
Chapter 9 Vital Records Recovery: Covering Your Assetsp. 183
Chapter 10 Data: Your Most Irreplaceable Assetp. 211
Chapter 11 Networks: The Ties That Bindp. 223
Chapter 12 End-User PCs: The Weakest Linkp. 237
Chapter 13 Customers: Other People to Worry Aboutp. 251
Chapter 14 Suppliers: Collateral Damagep. 259
Part 3 Preventing Disaster
Chapter 15 Fire: Burning Down the Housep. 275
Chapter 16 Human Resources: Your Most Valuable Assetp. 295
Chapter 17 Backups: The Key to a Speedy Recoveryp. 317
Chapter 18 Virus Containment: High Tech Pest Controlp. 333
Chapter 19 Health and Safety: Keeping Everyone Healthyp. 351
Chapter 20 Terrorism: The Wrath of Manp. 365
Appendixp. 377
Indexp. 383
About the Authorsp. 397
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