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Subject: Customer relations

Author

(2)

Hoo, Yuen Cheng

(2)

Kamyar Kavosh, 1977-

(2)

Lim, Meei Horng

(2)

(2)

(2)

Abu Bakar Abdul Hamid

(1)

Adams, Richard, 1967- author

(1)

(1)

Ahoy, Christopher K.

(1)

Al-Shammari, Minwir

(1)

Alderman, Jerry D

(1)

Archier, Alexis

(1)

(1)

Barnes, James G.

(1)

Bergmann, Horst

(1)

Bethel, William

(1)

Blakeslee, Jerry

(1)

(1)

Blecker, Thorsten

(1)

Boutilier, Robert, 1950-

(1)

Bruhn, Manfred, author

(1)

Burrows, Robert P.

(1)

Carroll, Becky, 1966-

(1)

(1)

Chase, Richard B.

(1)

Chinyio, Ezekiel

(1)

Choo, Meng Kong

(1)

Chowdhury, Subir

(1)

(1)

(1)

(1)

Dawar, N. (Niraj)

(1)

Denton, D. Keith

(1)

Diefendorff, James

(1)

Edvardsson, Bo, 1952-

(1)

Evenson, Renee, 1951-

(1)

Fakulti Pengurusan dan Pembangunan Sumber Manusia

(1)

Finney, Martha I.

(1)

(1)

Fleming, John Howland

(1)

Fox, Jeffrey J., 1945-

(1)

Grandey, Alicia

(1)

(1)

(1)

Hewett, Stephen

(1)

(1)

Holloman, Christer

(1)

Horovitz, Jacques, 1947-

(1)

(1)

(1)

Hurson, Kathleen

(1)

Hutton, James R.

(1)

Kamrani, Ali K.

(1)

(1)

Kevin J. Murphy

(1)

(1)

Koonce, Richard

(1)

(1)

Krishnan, M. S.

(1)

Lehtinen, Jarmo R.

(1)

Levine, Stuart R.

(1)

(1)

Lowenstein, Michael W., 1942-

(1)

(1)

Melati Ahmad Anuar

(1)

Michelli, Joseph A., 1960-

(1)

Mohamad Hafiz Johan

(1)

Moodley, Krisen

(1)

Moorman, Christine

(1)

Mosby, David, 1948-

(1)

(1)

OGorman, Susanne

(1)

Olomolaiye, Paul

(1)

(1)

Piller, Frank T., 1969-

(1)

Pine, B. Joseph.

(1)

(1)

Prahalad, C. K.

(1)

Preece, Christopher N.

(1)

(1)

(1)

Ross, David Frederick

(1)

Rupp, Deborah E., 1975-

(1)

Russ-Eft, Darlene

(1)

(1)

(1)

Schmitt, Bernd H.

(1)

Schweitzer, Fiona, author

(1)

Seybold, Patricia B.

(1)

Sgroi, Anthony, author

(1)

(1)

(1)

(1)

(1)

Tidd, Joseph, 1960-, author

(1)

Tseng, Mitchell M., 1947-

(1)

Vance, Greg 1953-

(1)

Walther, George R.

(1)

Weissman, Michael, 1965-

(1)

Zambruski, Michael S.

(1)

Ziegenfuss, James T.

(1)

Language

(68)

(4)

Format

(68)

Visual Materials

(2)

(1)

(1)

Material Type

Closed Access Thesis

Non Circulating Microfilm

Non Circulating UTM Archive - Audio Visual

Open Access Book

Open Access Computer File

UTM Special Collection - Computer File

Subject

Customer services

(12)

Marketing -- Management

(11)

Industrial management

(6)

Total quality management

(6)

Consumer satisfaction

(5)

Customer relations -- Management

(5)

Customer services -- Management

(5)

(4)

Product management

(4)

Relationship marketing

(4)

Sales management

(4)

(4)

Success in business

(4)

Business logistics

(3)

Consumer behavior

(3)

Flexible manufacturing systems

(3)

Interpersonal relations

(3)

Organizational effectiveness

(3)

Strategic planning

(3)

Branding (Marketing)

(2)

Customer loyalty

(2)

Customer services -- Quality control

(2)

Human resources management

(2)

Information technology -- Management

(2)

Internet marketing

(2)

Management -- Employee participation

(2)

(2)

New products -- Management

(2)

Personnel management -- Vocational guidance

(2)

Sales Management

(2)

Service industries -- Management

(2)

(2)

Technological innovations -- Management

(2)

Biomedical engineering

(1)

Building management

(1)

(1)

Business communication

(1)

Business planning

(1)

Communication in management

(1)

Conflict management

(1)

Conflict management -- Case studies

(1)

Construction industry -- Customer services

(1)

Construction industry -- Management

(1)

Construction industry -- Planning

(1)

Consumer satisfaction -- Evaluation

(1)

Consumer satisfaction -- Research

(1)

(1)

Consumers' preferences

(1)

Corporate culture

(1)

Creative ability in business

(1)

Decision making

(1)

Diffusion of innovations

(1)

Digital media -- Management

(1)

Employees -- Attitudes

(1)

Facility management -- Malaysia -- Johor

(1)

Hospital management -- Malaysia -- Johor

(1)

Housing -- Malaysia -- Johor

(1)

Industrial development

(1)

Industrial relations

(1)

Interpersonal communication

(1)

Issues management

(1)

(1)

Lean manufacturing

(1)

(1)

Management -- Social aspects

(1)

(1)

Marketing research

(1)

Nonverbal communication in the workplace

(1)

Office practice

(1)

(1)

Organizational behavior

(1)

Organizational change -- Management

(1)

Personnel departments

(1)

Personnel departments -- Management

(1)

Personnel management

(1)

Personnel management -- Management

(1)

Personnel management -- Psychological aspects

(1)

Problem solving

(1)

Production management

(1)

Production planning

(1)

Psychology, Industrial

(1)

Quality control

(1)

Real estate business -- Valuation

(1)

Real estate development -- Valuation

(1)

Real estate investment

(1)

Real estate investment -- Decision making -- Mathematical models

(1)

Real estate management -- Malaysia -- Johor

(1)

(1)

Real property -- Valuation

(1)

Recreation areas -- Maintenance -- Malaysia -- Johor

(1)

Recreation areas -- Malaysia -- Johor -- Planning

(1)

Sales promotion

(1)

Social networks

(1)

Social responsibility of business

(1)

Starbucks Coffee Company -- Management

(1)

Strategic alliances (Business)

(1)

Supervision of employees

(1)

Teams in the workplace

(1)

Technological innovations

(1)

Total quality control

(1)

Valuation -- Data processing

(1)

(1)

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13.

Cover image for Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success

Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success

by

Adams, Richard, 1967- author

Author

Adams, Richard, 1967- author

Format:

Call Number

HF5415.5 A33 2020

ISBN

9780367182762

Available:
Holds:
Copies:

SD_ILS:888465

14.

Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

by

Grandey, Alicia

Author

Grandey, Alicia, Diefendorff, James, Rupp, Deborah E., 1975-

Format:

Call Number

HF5549.5.N64 E46 2013

Publisher

Routledge Academic,

Publication Date

2013

ISBN

9781848729490

Available:
Holds:
Copies:

SD_ILS:804316

15.

Cover image for The customer service pocketbook

The customer service pocketbook

The customer service pocketbook

by

Newby, Tony

Author

Newby, Tony, Archier, Alexis

Format:

Call Number

HF5415.5 N48 1995 k

Publisher

Management Pocketbook,

Publication Date

1995

Available:
Holds:
Copies:

SD_ILS:368784

16.

Cover image for Involving customers in new service development

Involving customers in new service development

by

Edvardsson, Bo, 1952-

Author

Edvardsson, Bo, 1952-

Format:

Call Number

HF5415.153 I58 2006

Series Title

Series on technology management ; v. 11

Publisher

Imperial College Press ; Distributed by World Scientific Publishing Co.,

Publication Date

2006

ISBN

9781860946691

Available:
Holds:
Copies:

SD_ILS:644020

17.

Cover image for Innovation Heroes : Understanding Customers as a Valuable Innovation Resource

Innovation Heroes : Understanding Customers as a Valuable Innovation Resource

by

Schweitzer, Fiona, author

Author

Schweitzer, Fiona, author, Tidd, Joseph, 1960-, author

Format:

Call Number

HF5415.5 S39 2018

Publication Date

2018

ISBN

9781786345363

Available:
Holds:
Copies:

SD_ILS:882232

18.

Cover image for The intimate supply chain : leveraging the supply chain to manage the customer experience

The intimate supply chain : leveraging the supply chain to manage the customer experience

by

Ross, David Frederick

Author

Ross, David Frederick

Format:

Call Number

HD38.5 R63 2008

Publisher

Auerbach Publications,

Publication Date

2008

ISBN

9781420064971

Available:
Holds:
Copies:

SD_ILS:328713

19.

Cover image for Customer winback : how to recapture lost customers and keep them loyal

Customer winback : how to recapture lost customers and keep them loyal

by

Griffin, Jill

Author

Griffin, Jill, Lowenstein, Michael W., 1942-

Format:

Call Number

HF5415.5 G75 2001

Publication Date

2001

ISBN

9780787946678

Available:
Holds:
Copies:

SD_ILS:326926

20.

Cover image for Legendery service : the key is to care

Legendery service : the key is to care

by

Blanchard, Ken

Author

Blanchard, Ken, Cuff, Kathy, Hasley, Vicki

Format:

Call Number

HF5415.5 B53 2014

Publisher

McGraw-Hill Education,

Publication Date

2014

ISBN

9780071819046

Available:
Holds:
Copies:

SD_ILS:819891

21.

Cover image for The innovative lean enterprise : using the principles of lean to create and deliver innovation to customers

The innovative lean enterprise : using the principles of lean to create and deliver innovation to customers

by

Sgroi, Anthony, author

Author

Sgroi, Anthony, author

Format:

Call Number

HF5415.153 S47 2014

Publisher

CRC Press,

Publication Date

2014

ISBN

9781482203905

Available:
Holds:
Copies:

SD_ILS:831382

22.

Cover image for Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people

Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people

by

Michelli, Joseph A., 1960-

Author

Michelli, Joseph A., 1960-

Format:

Call Number

HD9199.U54 M53 2014

Publisher

McGraw-Hill Education,

Publication Date

2014

ISBN

9780071801256

Available:
Holds:
Copies:

SD_ILS:823868

23.

Cover image for Maximize your social : a one-stop guide to building a social media strategy for marketing and business success

Maximize your social : a one-stop guide to building a social media strategy for marketing and business success

by

Schaffer, Neal

Author

Schaffer, Neal

Format:

Call Number

HF5415.1255 S393 2013

Publisher

Wiley,

Publication Date

2013

ISBN

9781118651186

Available:
Holds:
Copies:

SD_ILS:819838

24.

Cover image for Tilt : shifting your strategy from products to customers

Tilt : shifting your strategy from products to customers

by

Dawar, N. (Niraj)

Author

Dawar, N. (Niraj)

Format:

Call Number

HF5415.5 D39 2013

Publisher

Harvard Business Review Press,

Publication Date

2013

ISBN

9781422187173

Available:
Holds:
Copies:

SD_ILS:823853

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