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13. 
Cover image for Quality means survival : caveat vendidor let the seller beware
14. 
Cover image for TQM : an integrated approach : implementing total quality through Japanese 5-S and ISO 9000
15. 
Cover image for The business process re-engineering action kit
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Cover image for The business reengineering portfolio
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Cover image for Business process reengineering : breakpoint strategies for market dominance
18. 
Cover image for Total Value Development : How to Drive Service Innovation