Search Results for Customer services -- Quality control

85 Results Found

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73.

ON GREAT SERVICE : A ramework for action

Berry, Leonard L., 1942-, author

Author

Berry, Leonard L., 1942-, author

Format:

Call Number

HF5415.5 B475 1995

Publication Date

1995

ISBN

9780029185551

Available:
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74.

Quality of service : making it really work

Edvardsson, Bo

Author

Edvardsson, Bo, Thomasson, Bertil, Ovretveit, John

Format:

Call Number

HF5415.5 E39 1994

Publisher

McGraw-Hill,

Publication Date

1994

ISBN

9780077079499

Available:
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75.

Quality : from customer needs to customer satisfaction

Bergman, Bo

Author

Bergman, Bo, Klefsjo, Bengt

Format:

Call Number

HF5415.5.B47 1994

Publisher

McGraw-Hill Book Co,

Publication Date

1994

ISBN

9780077090166

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76.

At the service quality frontier : a handbook for managers, consultants, and other pioneers

LoSardo, Mary M.

Author

LoSardo, Mary M., Rossi, Norma M.

Format:

Call Number

HD9980.5 L67 1993

Publisher

ASQC Quality Press,

Publication Date

1993

ISBN

9780873892094

Available:
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77.

Creating a customer-centered culture : leadership in quality, innovation, and speed

Lawton, Robin L.

Author

Lawton, Robin L.

Format:

Call Number

HF5415.5 L38 1993

Publisher

ASQC Quality Press,

Publication Date

1993

ISBN

9780873891516

Available:
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78.

Sourcing the facilities services

Alexander, Keith, 1949-

Author

Alexander, Keith, 1949-, University of Strathclyde. Centre for Facilities Management

Format:

Call Number

HF5415.5.A44 1993 f

Publisher

University of Strathcylde,

Publication Date

1993

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79.

Total customer satisfaction : lessons from 50 companies with top quality customer service

Horovitz, Jacques

Author

Horovitz, Jacques, Panak, Michele Jurgens

Format:

Call Number

HF5415.5.H67 1992

Publisher

Pitman,

Publication Date

1992

ISBN

9780273034476

Available:
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80.

Implementing quality with a customer focus

Griffiths, David 1935-

Author

Griffiths, David 1935-

Format:

Call Number

HD9581.A2 G75 1990

Publisher

ASQC Quality Press,

Publication Date

1990

ISBN

9780527916480

Available:
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81.

Quality service

Denton, D. Keith

Author

Denton, D. Keith

Format:

Call Number

HD9981.5.D36 1989

Publisher

Gulf Pub.,

Publication Date

1989

ISBN

9780872015517

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82.

Quality source : a commitment to customer satisfaction

Format:

Call Number

KVD 2383

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83.

Designing quality-service profiles to meet customer needs

Anie Attan

Author

Anie Attan, Louis, Adeline Frances, Seminar Penyelidikan dan Perundingan (1993 : Pasir Gudang, Johor)

Format:

Call Number

MAK 11028 a

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84.

BEST PRACTICES : BUILDING YOUR BUSINESS WITH CUSTOMER-FOCUSED SOLUTIONS

Hiebeler, Robert, author

Author

Hiebeler, Robert, author, Kelly, Thomas B., author, Ketteman, Charles, author, Arthur Andersen & Co.

Format:

Call Number

HF5415.5 H53 1998

ISBN

9780684834535

http://www.loc.gov/catdir/enhancements/fy0645/97045739-t.html

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