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Subject: Customer relations

Author

(2)

Hoo, Yuen Cheng

(2)

Kamyar Kavosh, 1977-

(2)

Lim, Meei Horng

(2)

(2)

(2)

Abu Bakar Abdul Hamid

(1)

Adams, Richard, 1967- author

(1)

(1)

Ahoy, Christopher K.

(1)

Al-Shammari, Minwir

(1)

Alderman, Jerry D

(1)

Archier, Alexis

(1)

(1)

Barnes, James G.

(1)

Bergmann, Horst

(1)

Bethel, William

(1)

Blakeslee, Jerry

(1)

(1)

Blecker, Thorsten

(1)

Boutilier, Robert, 1950-

(1)

Bruhn, Manfred, author

(1)

Burrows, Robert P.

(1)

Carroll, Becky, 1966-

(1)

(1)

Chase, Richard B.

(1)

Chinyio, Ezekiel

(1)

Choo, Meng Kong

(1)

Chowdhury, Subir

(1)

(1)

(1)

(1)

Dawar, N. (Niraj)

(1)

Denton, D. Keith

(1)

Diefendorff, James

(1)

Edvardsson, Bo, 1952-

(1)

Evenson, Renee, 1951-

(1)

Fakulti Pengurusan dan Pembangunan Sumber Manusia

(1)

Finney, Martha I.

(1)

(1)

Fleming, John Howland

(1)

Fox, Jeffrey J., 1945-

(1)

Grandey, Alicia

(1)

(1)

(1)

Hewett, Stephen

(1)

(1)

Holloman, Christer

(1)

Horovitz, Jacques, 1947-

(1)

(1)

(1)

Hurson, Kathleen

(1)

Hutton, James R.

(1)

Kamrani, Ali K.

(1)

(1)

Kevin J. Murphy

(1)

(1)

Koonce, Richard

(1)

(1)

Krishnan, M. S.

(1)

Lehtinen, Jarmo R.

(1)

Levine, Stuart R.

(1)

(1)

Lowenstein, Michael W., 1942-

(1)

(1)

Melati Ahmad Anuar

(1)

Michelli, Joseph A., 1960-

(1)

Mohamad Hafiz Johan

(1)

Moodley, Krisen

(1)

Moorman, Christine

(1)

Mosby, David, 1948-

(1)

(1)

OGorman, Susanne

(1)

Olomolaiye, Paul

(1)

(1)

Piller, Frank T., 1969-

(1)

Pine, B. Joseph.

(1)

(1)

Prahalad, C. K.

(1)

Preece, Christopher N.

(1)

(1)

(1)

Ross, David Frederick

(1)

Rupp, Deborah E., 1975-

(1)

Russ-Eft, Darlene

(1)

(1)

(1)

Schmitt, Bernd H.

(1)

Schweitzer, Fiona, author

(1)

Seybold, Patricia B.

(1)

Sgroi, Anthony, author

(1)

(1)

(1)

(1)

(1)

Tidd, Joseph, 1960-, author

(1)

Tseng, Mitchell M., 1947-

(1)

Vance, Greg 1953-

(1)

Walther, George R.

(1)

Weissman, Michael, 1965-

(1)

Zambruski, Michael S.

(1)

Ziegenfuss, James T.

(1)

Language

(68)

(4)

Format

(68)

Visual Materials

(2)

(1)

(1)

Material Type

Closed Access Thesis

Non Circulating Microfilm

Non Circulating UTM Archive - Audio Visual

Open Access Book

Open Access Computer File

UTM Special Collection - Computer File

Subject

Customer services

(12)

Marketing -- Management

(11)

Industrial management

(6)

Total quality management

(6)

Consumer satisfaction

(5)

Customer relations -- Management

(5)

Customer services -- Management

(5)

(4)

Product management

(4)

Relationship marketing

(4)

Sales management

(4)

(4)

Success in business

(4)

Business logistics

(3)

Consumer behavior

(3)

Flexible manufacturing systems

(3)

Interpersonal relations

(3)

Organizational effectiveness

(3)

Strategic planning

(3)

Branding (Marketing)

(2)

Customer loyalty

(2)

Customer services -- Quality control

(2)

Human resources management

(2)

Information technology -- Management

(2)

Internet marketing

(2)

Management -- Employee participation

(2)

(2)

New products -- Management

(2)

Personnel management -- Vocational guidance

(2)

Sales Management

(2)

Service industries -- Management

(2)

(2)

Technological innovations -- Management

(2)

Biomedical engineering

(1)

Building management

(1)

(1)

Business communication

(1)

Business planning

(1)

Communication in management

(1)

Conflict management

(1)

Conflict management -- Case studies

(1)

Construction industry -- Customer services

(1)

Construction industry -- Management

(1)

Construction industry -- Planning

(1)

Consumer satisfaction -- Evaluation

(1)

Consumer satisfaction -- Research

(1)

(1)

Consumers' preferences

(1)

Corporate culture

(1)

Creative ability in business

(1)

Decision making

(1)

Diffusion of innovations

(1)

Digital media -- Management

(1)

Employees -- Attitudes

(1)

Facility management -- Malaysia -- Johor

(1)

Hospital management -- Malaysia -- Johor

(1)

Housing -- Malaysia -- Johor

(1)

Industrial development

(1)

Industrial relations

(1)

Interpersonal communication

(1)

Issues management

(1)

(1)

Lean manufacturing

(1)

(1)

Management -- Social aspects

(1)

(1)

Marketing research

(1)

Nonverbal communication in the workplace

(1)

Office practice

(1)

(1)

Organizational behavior

(1)

Organizational change -- Management

(1)

Personnel departments

(1)

Personnel departments -- Management

(1)

Personnel management

(1)

Personnel management -- Management

(1)

Personnel management -- Psychological aspects

(1)

Problem solving

(1)

Production management

(1)

Production planning

(1)

Psychology, Industrial

(1)

Quality control

(1)

Real estate business -- Valuation

(1)

Real estate development -- Valuation

(1)

Real estate investment

(1)

Real estate investment -- Decision making -- Mathematical models

(1)

Real estate management -- Malaysia -- Johor

(1)

(1)

Real property -- Valuation

(1)

Recreation areas -- Maintenance -- Malaysia -- Johor

(1)

Recreation areas -- Malaysia -- Johor -- Planning

(1)

Sales promotion

(1)

Social networks

(1)

Social responsibility of business

(1)

Starbucks Coffee Company -- Management

(1)

Strategic alliances (Business)

(1)

Supervision of employees

(1)

Teams in the workplace

(1)

Technological innovations

(1)

Total quality control

(1)

Valuation -- Data processing

(1)

(1)

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25.

Cover image for Likeable business : why today's consumers demand more and how leaders can deliver

Likeable business : why today's consumers demand more and how leaders can deliver

by

Kerpen, Dave

Author

Kerpen, Dave

Format:

Call Number

HD31 K4585 2013

Publisher

McGraw-Hill,

Publication Date

2013

ISBN

9780071800471

Available:
Holds:
Copies:

SD_ILS:801113

26.

Cover image for Mastering innovative customer relationship strategies

Mastering innovative customer relationship strategies

Mastering innovative customer relationship strategies

by

Lehtinen, Jarmo R.

Author

Lehtinen, Jarmo R., Ho, Oliver

Format:

Call Number

HF5415.5 L44 2013

Publisher

Pearson,

Publication Date

2013

ISBN

9789673492640

Available:
Holds:
Copies:

SD_ILS:816003

27.

Cover image for The customer service solution : managing emotions, trust, and control to win your customer's business

The customer service solution : managing emotions, trust, and control to win your customer's business

by

Dasu, Sriram

Author

Dasu, Sriram, Chase, Richard B.

Format:

Call Number

HF5415.5 D374 2013

Publisher

McGraw-Hill,

Publication Date

2013

ISBN

9780071809931

Available:
Holds:
Copies:

SD_ILS:827323

28.

Cover image for Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results

Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results

by

Evenson, Renee, 1951-

Author

Evenson, Renee, 1951-

Format:

Call Number

HF5415.5 E895 2012

Publisher

American Management Association,

Publication Date

2012

ISBN

9780814420324

Available:
Holds:
Copies:

SD_ILS:801196

29.

Cover image for The market-driven supply chain: a revolutionary model for sales and operations planning in the new on-demand economy

The market-driven supply chain: a revolutionary model for sales and operations planning in the new on-demand economy

by

Burrows, Robert P.

Author

Burrows, Robert P.

Format:

Call Number

HD38.5 B87 2012

Publisher

American Management Association,

Publication Date

2012

ISBN

9780814431634

Available:
Holds:
Copies:

SD_ILS:803953

30.

Cover image for he social media MBA : your competitive edge in social media strategy development & delivery

he social media MBA : your competitive edge in social media strategy development & delivery

by

Holloman, Christer

Author

Holloman, Christer, Adeyeri, Eb

Format:

Call Number

HD30.2 H645 2012

Publisher

Wiley,

Publication Date

2012

ISBN

9781119963233

Available:
Holds:
Copies:

SD_ILS:780306

31.

Cover image for The hidden power of your customers : four keys to growing your business through existing customers

The hidden power of your customers : four keys to growing your business through existing customers

by

Carroll, Becky, 1966-

Author

Carroll, Becky, 1966-

Format:

Call Number

HF5415.5 C373 2011

Publisher

Wiley,

Publication Date

2011

ISBN

9781118018217

Available:
Holds:
Copies:

SD_ILS:778902

32.

Cover image for Brilliant marketing plans : what to know and do to make a successful plan

Brilliant marketing plans : what to know and do to make a successful plan

by

Linton, Ian

Author

Linton, Ian

Format:

Call Number

HF5415.13 L553 2011

Publication Date

2011

ISBN

9780273756293

Available:
Holds:
Copies:

SD_ILS:783127

33.

Cover image for The customer-centric you : making customers the focus of everything you do

The customer-centric you : making customers the focus of everything you do

by

Hewett, Stephen

Author

Hewett, Stephen

Format:

Call Number

HF5415.5 H49 2011

Publication Date

2011

ISBN

9781852526726

Available:
Holds:
Copies:

SD_ILS:783174

34.

Cover image for Slow down, sell faster! : understand your customer's buying process and maximize your sales

Slow down, sell faster! : understand your customer's buying process and maximize your sales

by

Davis, Kevin

Author

Davis, Kevin

Format:

Call Number

HF5415.32 D378 2011

Publisher

American Management Association,

Publication Date

2011

ISBN

9780814416853

Available:
Holds:
Copies:

SD_ILS:777344

35.

Cover image for Infinite possibility : creating customer value on the digital frontier

Infinite possibility : creating customer value on the digital frontier

by

Pine, B. Joseph.

Author

Pine, B. Joseph., Korn, Kim. C.

Format:

Call Number

HD45 P536 2011

Edition

1st ed.

Publisher

Berrett-Koehler Publishers,

Publication Date

2011

ISBN

9781605095639

Available:
Holds:
Copies:

SD_ILS:823932

36.

Cover image for Strategy from the outside in : profiting from customer value

Strategy from the outside in : profiting from customer value

by

Day, George S.

Author

Day, George S., Moorman, Christine

Format:

Call Number

HF5415.13 D394 2010

Publication Date

2010

ISBN

9780071742290

Available:
Holds:
Copies:

SD_ILS:537342

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