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25. 
Cover image for Relationship between services quality and customer satisfaction in banking industry the case study of the CIMB bank in UTM
26. 
Cover image for Services marketing : integrating customer focus across the firm
27. 
Cover image for Services marketing : integrating customer focus across the firm
28. 
Cover image for Customer management solutions for voice over internet protocol (VOIP) services
29. 
Cover image for Services quality of Air Asia and their relationship with customer satisfaction and positive word-of-mouth amongst frequent flyers in Johor Bahru
30. 
Cover image for Customer management solutions for voice over internet protocol (VOIP) services
31. 
Cover image for Customers' perceived service quality and values of Maxis's mobile services and their association to customer satisfaction and loyalty among Maxis's subcribers at Kulai
32. 
Cover image for Training library staff and volunteers to provide extraordinary customer services
33. 
Cover image for Services marketing : integrating customer focus across the firm
34. 
Cover image for Implementing customer relationship management and service quality supporting ICT services for CICT, UTM
35. 
Cover image for Implementing customer relationship management and service quality supporting ICT services for CICT, UTM
36. 
Cover image for Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services
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