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Subject: Customer relations

Author

(2)

Johnston, Mark W.

(2)

Marshall, Greg W.

(2)

Schmitt, Bernd H.

(2)

Aaronson, Kathy

(1)

(1)

Al-Shammari, Minwir

(1)

(1)

Alderman, Jerry D

(1)

Armstrong, Arthur G.

(1)

Azevedo, Abaete de

(1)

(1)

Barta, Thomas, author

(1)

Barwise, Patrick, author

(1)

Beute, Ethan, 1973-, author

(1)

Bjerre, Mogens, 1959-

(1)

Blattberg, Robert C., 1942-

(1)

(1)

Brown, Stanley A.

(1)

Bruhn, Manfred, author

(1)

Carroll, Becky, 1966-

(1)

Cesari, Rick, 1956-

(1)

Chartered Institute of Marketing

(1)

(1)

Choo, Meng Kong

(1)

(1)

Dawar, N. (Niraj)

(1)

(1)

Duncan, Deb, author

(1)

Duncan, Todd, author

(1)

Dunn, Al, 1945-

(1)

Evans, Dave, 1956-

(1)

Fakulti Pengurusan dan Pembangunan Sumber Manusia

(1)

Forrester, Duane

(1)

Gamble, Paul R.

(1)

Getz, Gary, 1955-

(1)

(1)

(1)

Gratton, Dean A.

(1)

Gratton, Sarah-Jayne

(1)

(1)

(1)

Hewett, Stephen

(1)

Holloman, Christer

(1)

Hornstein, Scott

(1)

Hougaard , Soren

(1)

Joseph, Jim, 1963-

(1)

(1)

Kelly, Tom, 1950-

(1)

(1)

Levinson, Jay Conrad

(1)

(1)

Lynch, Ron, 1966-

(1)

MacAaron, Alexandra

(1)

Mackintosh, Ron

(1)

(1)

(1)

Md. Mohar Mohamad, supervisor

(1)

Moorman, Christine

(1)

(1)

(1)

Pacinelli, Stephen, 1977-, author

(1)

(1)

Piller, Frank T., 1969-

(1)

(1)

Pomeranz, Ricardo

(1)

Priore, Anthony

(1)

Robinette, Scott

(1)

(1)

(1)

(1)

(1)

Schwartzfarb, Amos, 1973-, author

(1)

Solomon, Michael R.

(1)

Stein, Donna Baier

(1)

Stephenson, Lynda Rutleedge

(1)

Sterne, Jim, 1955-

(1)

(1)

Thomas, Jacquelyn S., 1969-

(1)

(1)

Tseng, Mitchell M., 1947-

(1)

(1)

Villani, Isabella, author

(1)

Walther, George R.

(1)

(1)

Weems, M. D., 1977-

(1)

(1)

Yi, Yu-jae, 1960-

(1)

Language

(57)

(3)

Format

(60)

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Closed Access Thesis

Open Access Book

Subject

Relationship marketing

(18)

Internet marketing

(12)

Marketing -- Management

(11)

(9)

Consumer satisfaction

(6)

Branding (Marketing)

(5)

(5)

Customer services

(4)

(4)

Brand name products -- Marketing

(2)

Consumers' preferences

(2)

Corporate image

(2)

Customer relations -- Management

(2)

Customer services -- Management

(2)

Electronic commerce

(2)

Information technology -- Management

(2)

Internet advertising

(2)

Marketing research

(2)

Sales Management

(2)

Small business marketing

(2)

Social media -- Marketing

(2)

Strategic planning

(2)

(1)

(1)

Bsiness referrals

(1)

Business communication

(1)

Business enterprises -- Technological innovations

(1)

Business networks

(1)

Career development

(1)

Consumer behavior

(1)

Consumer satisfaction -- Evaluation

(1)

(1)

Customer loyalty

(1)

Customer services -- Marketing

(1)

Database marketing

(1)

Direct marketing

(1)

Electronic mail messages

(1)

Flexible manufacturing systems

(1)

Internet banking

(1)

Internet in public relations

(1)

Internet marketing -- Social aspects

(1)

Internet videos

(1)

(1)

Marketing -- Social aspects

(1)

Mobile communication systems

(1)

New business enterprises

(1)

Organizational effectiveness

(1)

Product management

(1)

Professions -- Marketing

(1)

Public relations

(1)

(1)

Sales promotion

(1)

Selling -- Computer network resources

(1)

Service industries -- Marketing

(1)

Social marketing

(1)

Strategic alliances (Business)

(1)

Technological innovations -- Economic aspects

(1)

(1)

Total quality management

(1)

Wireless Internet

(1)

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25.

Cover image for TRANSFORM CUSTOMER EXPERIENCE : How to Achieve Customer Success and Create Exceptional CX

TRANSFORM CUSTOMER EXPERIENCE : How to Achieve Customer Success and Create Exceptional CX

by

Villani, Isabella, author

Author

Villani, Isabella, author

Format:

Call Number

HF5415.55 V55 2019

Publication Date

2019

ISBN

9780730368366

Available:
Holds:
Copies:

SD_ILS:882518

26.

Cover image for Sell More Faster : The Ultimate Sales Playbook for Startups

Sell More Faster : The Ultimate Sales Playbook for Startups

by

Schwartzfarb, Amos, 1973-, author

Author

Schwartzfarb, Amos, 1973-, author

Format:

Call Number

HF5438.25 S39 2019

Publication Date

2019

ISBN

9781119597803

Available:
Holds:
Copies:

SD_ILS:887989

27.

Cover image for rehumanize YOUR BUSINESS : How Personal Videos Accelerate Sales and Improve Customer Experience

rehumanize YOUR BUSINESS : How Personal Videos Accelerate Sales and Improve Customer Experience

rehumanize YOUR BUSINESS : How Personal Videos Accelerate Sales and Improve Customer Experience

by

Beute, Ethan, 1973-, author

Author

Beute, Ethan, 1973-, author, Pacinelli, Stephen, 1977-, author

Format:

Call Number

HF5415.1265 B48 2019

Publication Date

2019

ISBN

9781119576266

Available:
Holds:
Copies:

SD_ILS:887976

28.

Cover image for Customer Value Creation Behavior

Customer Value Creation Behavior

by

Yi, Yu-jae, 1960-

Author

Yi, Yu-jae, 1960-

Format:

Call Number

HF5415.5 Y497 2014

Publication Date

2014

ISBN

9781138021020

Available:
Holds:
Copies:

SD_ILS:837917

29.

Cover image for Tilt : shifting your strategy from products to customers

Tilt : shifting your strategy from products to customers

by

Dawar, N. (Niraj)

Author

Dawar, N. (Niraj)

Format:

Call Number

HF5415.5 D39 2013

Publisher

Harvard Business Review Press,

Publication Date

2013

ISBN

9781422187173

Available:
Holds:
Copies:

SD_ILS:823853

30.

Cover image for Social marketology : improve your social media processes and get customers to stay forever

Social marketology : improve your social media processes and get customers to stay forever

Social marketology : improve your social media processes and get customers to stay forever

by

Dragon, Ric

Author

Dragon, Ric

Format:

Call Number

HF5415.1265 D73 2012

Publisher

McGraw-Hill,

Publication Date

2012

ISBN

9780071790499

Available:
Holds:
Copies:

SD_ILS:801315

31.

Cover image for he social media MBA : your competitive edge in social media strategy development & delivery

he social media MBA : your competitive edge in social media strategy development & delivery

by

Holloman, Christer

Author

Holloman, Christer, Adeyeri, Eb

Format:

Call Number

HD30.2 H645 2012

Publisher

Wiley,

Publication Date

2012

ISBN

9781119963233

Available:
Holds:
Copies:

SD_ILS:780306

32.

Corporate reputation : brand and communication

Corporate reputation : brand and communication

by

Roper, Stuart

Author

Roper, Stuart

Format:

Call Number

HD59.2 R66 2012

Publisher

Pearson,

Publication Date

2012

ISBN

9780273727590

Available:
Holds:
Copies:

SD_ILS:790047

33.

Cover image for Zero to 100,000 : social media tips and tricks for small business

Zero to 100,000 : social media tips and tricks for small business

Zero to 100,000 : social media tips and tricks for small business

by

Gratton, Sarah-Jayne

Author

Gratton, Sarah-Jayne, Gratton, Dean A.

Format:

Call Number

HF5415.1265 G734 2012

Publisher

Que/Pearson,

Publication Date

2012

ISBN

9780789748003

Available:
Holds:
Copies:

SD_ILS:780240

34.

Cover image for The hidden power of your customers : four keys to growing your business through existing customers

The hidden power of your customers : four keys to growing your business through existing customers

The hidden power of your customers : four keys to growing your business through existing customers

by

Carroll, Becky, 1966-

Author

Carroll, Becky, 1966-

Format:

Call Number

HF5415.5 C373 2011

Publisher

Wiley,

Publication Date

2011

ISBN

9781118018217

Available:
Holds:
Copies:

SD_ILS:778902

35.

Cover image for The customer-centric you : making customers the focus of everything you do

The customer-centric you : making customers the focus of everything you do

The customer-centric you : making customers the focus of everything you do

by

Hewett, Stephen

Author

Hewett, Stephen

Format:

Call Number

HF5415.5 H49 2011

Publication Date

2011

ISBN

9781852526726

Available:
Holds:
Copies:

SD_ILS:783174

36.

Cover image for Relationship selling

Relationship selling

Relationship selling

by

Johnston, Mark W.

Author

Johnston, Mark W., Marshall, Greg W.

Format:

Call Number

HF5438.25 J63 2010

Edition

3rd ed.

Publisher

McGraw-Hill/Irwin,

Publication Date

2010

ISBN

9780073404837

Available:
Holds:
Copies:

SD_ILS:641238

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