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National Productivity Corporation

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(2)

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(2)

Bengkel Ke arah Universiti Bertaraf Dunia (1997 : UTM, Skudai)

(2)

Boulter, Louise

(2)

Codling, Sylvia

(2)

(2)

International Facility Management Association

(2)

(2)

Lau, Teck Ching

(2)

Maizan Baba, 1959-

(2)

(2)

Muhammad Syukri Khasim, 1974-

(2)

(2)

Rolstadas, Asbjorn

(2)

(2)

(2)

(2)

Abdul Hakim Mohammed

(1)

Ahlgren, Andrew

(1)

American Productivity and Quality Center

(1)

American Society for Training and Development

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Ammons, David N.

(1)

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Ananya Raka Chakraborty, 1989-

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Anderson, Bjorn

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Ang, Hooi Pheng

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Arul, Regis Raj Sebastian

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Asia Trainers' Convention (1997 : Penang)

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Awaluddin Mohamed Shaharoun

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Axson, David A. J.

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Azhari Md. Salleh

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Baba Mohd. Deros

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Badariah Borham, 1959- author

(1)

Balm, Gerald J.

(1)

Benchmarking HRD Technology

(1)

Bender, Barbara E.

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Bhanushali, S. G.

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Blazey, Mark L.

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Bogan, Christopher E.

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Bouckaert, Geert

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Boxwell, Robert J.

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Bullivant, John R. N.

(1)

(1)

Camp, Robert C.

(1)

Camp, Robert C., 1935-

(1)

Cari�no, David Runge

(1)

Chang, Richard Y.

(1)

Che Hasmadi Kasim

(1)

Christopherson, Jon A

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Clark, Andrew, 1971-

(1)

Condrey, Stephen E.

(1)

(1)

(1)

Dimancescu, Dan

(1)

Doyle, Robert S.

(1)

(1)

Ebi Shahrin Suleiman, 1965-

(1)

English, Michael J.

(1)

Faidley, Ray A.

(1)

Fakulti Geoinformasi dan Harta Tanah

(1)

Fakulti Kejuruteraan Awam

(1)

Fakulti Kejuruteraan Mekanikal

(1)

Fakulti Pengurusan dan Pembangunan Sumber Manusia

(1)

Ferson, Wayne E

(1)

Finnigan, Jerome P.

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Fisher, John G.

(1)

(1)

Fuller, Thomas P.

(1)

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Gattiker, Urs E.

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Gilderson, Alan J.

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Goodstadt, Paul

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Harrington, H. J. (H. James)

(1)

Harrington, H. James

(1)

Harrington, James S.

(1)

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Hishamuddin Md. Som

(1)

(1)

(1)

International Federation of Accountants

(1)

International Symposium on Human Factors in Organizational Design and Management (7th : 2003 : Aachen, Germany)

(1)

(1)

Johnson, Michael A., 1948-

(1)

Kandula, Srinivas R.

(1)

(1)

Keehley, Patricia

(1)

(1)

Kelly, John E., 1952-

(1)

Kelly, P. Keith

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Kinnell, Margaret

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Koehler, Jerry W.

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Lennon, J. John

(1)

(1)

(1)

(1)

(1)

Malaysia. Jabatan Perdana Menteri

(1)

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Menke, Michael M.

(1)

(1)

Mohamad Ibrahim Mohamad

(1)

Mohd. Rasyidi Alias

(1)

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Nur Naha Abu Mansor, supervisor

(1)

Ordys, A. W. (Andrzej W.), 1956-

(1)

Ostblom, Svante

(1)

Pankowski, Joseph M.

(1)

(1)

(1)

(1)

Peters, Ralph W.

(1)

Proceedings of the International Conference on Mechanical Engineering ( 2003 : Dhaka, Bangladesh)

(1)

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Roberts, Edward B.

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Rosna Taib, 1947-

(1)

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Sha'ri Mohd. Yusof

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Shahuren Ismail

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Shandler, Donald

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Singapore Productivity Standards Board

(1)

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Smith, Ralph F., 1953-

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Spainhower, Lisa

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Spendolini, Michael J.

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Stapenhurst, Tim

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Tan, Joseph K. H.

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(1)

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Thornhill, N. F.

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(1)

Universiti Teknologi Malaysia. Canselori

(1)

Walder, Joseph L.

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Water Environment Research Foundation

(1)

Watson, Gregory H.

(1)

Wickman, Robert F.

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Wright, J. Nevan

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Zeti Darleena Eri

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Zeynep Mahitapoglu

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Subject

Benchmarking (Management)

(106)

Total quality management

(23)

Organizational effectiveness

(9)

(6)

Facility management

(5)

Production management

(5)

Benchmarking (Management) -- Case studies

(4)

Benchmarking (Management) -- United States

(4)

Total quality management in government

(4)

Performance -- Management

(3)

Quality control

(3)

Technology -- Management

(3)

Total quality management -- Awards -- United States

(3)

Administrative agencies -- Management -- Evaluation

(2)

Benchmarking (Management) -- Europe -- Case studies

(2)

Customer services -- Management

(2)

Hospitality industry -- Management

(2)

Industrial management -- Mathematical models

(2)

Industrial productivity -- Measurement

(2)

Information technology

(2)

Manufacturing processes

(2)

Nonprofit organizations -- Management -- Evaluation

(2)

Organizational change

(2)

Organizational effectiveness -- Measurement

(2)

Plant maintenance

(2)

Plant maintenance -- Management

(2)

Process control

(2)

Public hospitals

(2)

Reengineering (Management)

(2)

Six sigma (Quality control standard)

(2)

Total quality management -- Europe -- Case studies

(2)

Tourism -- Management

(2)

Universities and colleges -- Malaysia

(2)

Agricultural machinery -- Design and construction

(1)

Automatic data collection systems

(1)

Benchmarking (Managememt) -- United States

(1)

Benchmarking (Management) -- Europe

(1)

Benchmarking (Management) -- Handbooks, manuals, etc.

(1)

Brand name products

(1)

Building -- Quality control

(1)

Building management -- Europe -- Costs

(1)

Buildings -- Europe -- Maintenance and repair -- Statistics

(1)

Business enterprises

(1)

Business intelligence

(1)

Business logistics -- Management

(1)

Business planning

(1)

Civil service -- Malaysia

(1)

Civil service -- United States -- Personnel management -- Handbooks, manuals, etc.

(1)

(1)

Computer systems -- Reliability

(1)

Construction industry

(1)

Corporate image

(1)

Corporate reorganizations

(1)

Customer services

(1)

Customer services -- Management -- Case studies

(1)

Education -- Curricula

(1)

Education -- Evaluation

(1)

Education -- Management

(1)

Employees -- Rating of.

(1)

Employees -- Training of -- Evaluation -- Handbooks, manuals, etc.

(1)

Employees' representation in management

(1)

Energy storage -- Computer programs

(1)

Engineering -- Management

(1)

(1)

Facility management -- Europe -- Costs

(1)

Government productivity -- Measurement

(1)

Ground-effect machines

(1)

Ground-effect machines -- Design and construction

(1)

Heat -- Conduction -- Computer programs

(1)

(1)

ISO 14000 Series Standards

(1)

Industrial efficiency -- Evaluation

(1)

Industrial productivity -- Malaysia

(1)

Industrial safety -- Handbooks, manuals, etc.

(1)

(1)

Information superhighway

(1)

Information systems

(1)

Information technology -- Management

(1)

International business enterprises -- Safety measures -- Handbooks, manuals, etc.

(1)

Internet marketing -- Auditing

(1)

Investment analysis

(1)

Job satisfaction -- Malaysia

(1)

Job stress -- Malaysia

(1)

(1)

(1)

Line and staff organization

(1)

(1)

Malcolm Baldrige National Quality Award

(1)

(1)

Management -- Employee participation

(1)

Managerial accounting

(1)

Marketing -- Management

(1)

Medical informatics

(1)

Municipal government -- United States -- Evaluation

(1)

Municipal services -- United States -- Evaluation

(1)

New products -- Management

(1)

(1)

Organizational effectiveness -- Case studies

(1)

Organizational effectiveness.

(1)

Performance standards

(1)

Personnel management -- Congresses

(1)

Plant maintenance -- Management -- Auditing

(1)

Pneumatic presses -- Design and construction

(1)

Portfolio management

(1)

Process control -- Data processing

(1)

Public administration -- Malaysia

(1)

Quality assurance

(1)

Quality assurance -- Europe

(1)

Quality control -- Handbooks, manuals, etc.

(1)

Quality control -- Malaysia -- Management

(1)

Quality control.

(1)

Reengineering (Management) -- Charts, diagrams, etc.

(1)

Research, Industrial

(1)

Research, Industrial -- Management

(1)

Risk management

(1)

School facilities -- Malaysia -- Johor

(1)

Science -- Study and teaching -- Evaluation

(1)

Service industries -- Management -- Case studies

(1)

Sewage disposal plants -- Management

(1)

Sewage disposal plants -- United States

(1)

Sewage sludge -- Management

(1)

Small business -- Malaysia -- Johor

(1)

Small business -- Quality control

(1)

Social media -- Auditing

(1)

Software engineering

(1)

Strategic planning

(1)

Strategic planning -- History

(1)

Supervisory control systems -- Evaluation

(1)

Teachers -- Job satisfaction

(1)

Teachers -- Job satisfaction -- Malaysia -- Johor

(1)

Tobacco industry -- Malaysia

(1)

Total quality control

(1)

Total quality management -- Handbooks, manuals, etc.

(1)

Total quality management -- Malaysia

(1)

Total quality management -- United States

(1)

Total quality management in government -- United States

(1)

Tourism -- Case studies

(1)

(1)

Typewriting -- Study and teaching

(1)

Universiti Teknologi Malaysia

(1)

Universities and colleges -- Great Britain

(1)

Universities and colleges -- United States -- Management

(1)

Values -- Study and teaching -- Malaysia

(1)

Water quality management

(1)

Workflow -- Management

(1)

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25.

Cover image for Modeling and benchmarking supply chain leadership : setting the conditions for excellence

Modeling and benchmarking supply chain leadership : setting the conditions for excellence

by

Walder, Joseph L.

Author

Walder, Joseph L.

Format:

Call Number

HD38.5 W35 2009

Publisher

CRC Press,

Publication Date

2009

ISBN

9781420083972

Available:
Holds:
Copies:

SD_ILS:363155

26.

Cover image for Portfolio performance measurement and benchmarking

Portfolio performance measurement and benchmarking

by

Christopherson, Jon A

Author

Christopherson, Jon A, Cari�no, David Runge, Ferson, Wayne E

Format:

Call Number

HG4529.5 C47 2009

Publisher

McGraw-Hill,

Publication Date

2009

ISBN

9780071496650

Available:
Holds:
Copies:

SD_ILS:316460

27.

Cover image for Dependability benchmarking for computer systems

Dependability benchmarking for computer systems

Dependability benchmarking for computer systems

by

Kanoun, Karama

Author

Kanoun, Karama, Spainhower, Lisa

Format:

Call Number

QA76.76.R44 D464 2008

Publisher

IEEE Computer Society,

Publication Date

2008

ISBN

9780470230558

Available:
Holds:
Copies:

SD_ILS:287622

28.

Cover image for Balanced scorecard step-by-step for government and nonprofit agencies

Balanced scorecard step-by-step for government and nonprofit agencies

by

Niven, Paul R.

Author

Niven, Paul R.

Format:

Call Number

JF1525.T67 N58 2008

Edition

2nd ed.

Publisher

John Wiley & Sons,

Publication Date

2008

ISBN

9780470180020

Available:
Holds:
Copies:

SD_ILS:245024

29.

Cover image for Process control performance assessment : from theory to implementation

Process control performance assessment : from theory to implementation

by

Ordys, A. W. (Andrzej W.), 1956-

Author

Ordys, A. W. (Andrzej W.), 1956-, Uduehi, Damien, Johnson, Michael A., 1948-, Thornhill, N. F.

Format:

Call Number

TJ222 P76 2007

Publisher

Springer,

Publication Date

2007

ISBN

9781846286230

Available:
Holds:
Copies:

SD_ILS:162355

30.

Cover image for The WLP scorecard : why learning matters : a comprehensive user's guide

The WLP scorecard : why learning matters : a comprehensive user's guide

by

Rivera, Ray J

Author

Rivera, Ray J, American Society for Training and Development

Format:

Call Number

HF5549.5.T7 R58 2007 f

Publisher

American Society for Training & Development,

Publication Date

2007

ISBN

9781562864781

Available:
Holds:
Copies:

SD_ILS:626761

31.

Cover image for Business process management and the balanced scorecard : using processes as strategic drivers

Business process management and the balanced scorecard : using processes as strategic drivers

Business process management and the balanced scorecard : using processes as strategic drivers

by

Smith, Ralph F., 1953-

Author

Smith, Ralph F., 1953-

Format:

Call Number

HD62.17 S64 2007

Publisher

John Wiley & Sons,

Publication Date

2007

ISBN

9780470047460

Available:
Holds:
Copies:

SD_ILS:390877

32.

Cover image for Strategic benchmarking reloaded with six sigma : improving your company's performance using global best practice

Strategic benchmarking reloaded with six sigma : improving your company's performance using global best practice

by

Watson, Gregory H.

Author

Watson, Gregory H.

Format:

Call Number

HD62.15 W38 2007

Publisher

Wiley,

Publication Date

2007

ISBN

9780470069080

Available:
Holds:
Copies:

SD_ILS:391888

33.

Cover image for Managing performance : international comparisons

Managing performance : international comparisons

Managing performance : international comparisons

by

Bouckaert, Geert

Author

Bouckaert, Geert, Halligan, J.

Format:

Call Number

JF1525.T67 B68 2007

Publisher

Routledge,

Publication Date

2007

ISBN

9780415423953

Available:
Holds:
Copies:

SD_ILS:266109

34.

Cover image for Benchmarking national tourism organisations and agencies : understanding best practice

Benchmarking national tourism organisations and agencies : understanding best practice

by

Lennon, J. John

Author

Lennon, J. John

Format:

Call Number

G155.A1 B47 2006

Publisher

Elsevier,

Publication Date

2006

ISBN

9780080446578

Available:
Holds:
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SD_ILS:150930

35.

Cover image for Maintenance management auditing : in search of maintenance management excellence

Maintenance management auditing : in search of maintenance management excellence

by

Kelly, Anthony

Author

Kelly, Anthony

Format:

Call Number

TS192 K445 2006

Publisher

Industrial Pr.,

Publication Date

2006

ISBN

9780831132675

Available:
Holds:
Copies:

SD_ILS:280957

36.

Cover image for Maintenance benchmarking and best practices : a profit- and customer-centered approach

Maintenance benchmarking and best practices : a profit- and customer-centered approach

by

Peters, Ralph W.

Author

Peters, Ralph W.

Format:

Call Number

TS192 P47 2006

Publisher

McGraw-Hill Professional,

Publication Date

2006

ISBN

9780071463393

Available:
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SD_ILS:248148

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