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37. 
Cover image for Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services
38. 
Cover image for Services marketing : integrating customer focus across the firm
39. 
Cover image for Antecedents of customer loyalty in mobile telecommunication services among management students, UTM
40. 
Cover image for Progressive trends in knowledge and system-based science for service innovation
41. 
Cover image for Internet mercenaries and viral marketing : the case of Chinese social media
42. 
Cover image for Transcultural marketing for incremental and radical innovation
43. 
Cover image for Cases on consumer-centric marketing management
44. 
Cover image for Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
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Cover image for Annual report = Laporan tahunan
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Cover image for Customer perception on service quality provided by Pos Malaysia, Skudai: a study among part-time student at UTM Space Skudai, Johor Bahru
47. 
Cover image for Customer perception on service quality provided by Pos Malaysia, Skudai: a study among part-time student at UTM Space Skudai, Johor Bahru
48. 
Cover image for Hubungan antara E-kualiti perkhidmatan dan kepuasan pelanggan terhadap perbankan internet Cimb Click
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