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Subject: Customer relations

Author

(2)

Hoo, Yuen Cheng

(2)

Kamyar Kavosh, 1977-

(2)

Lim, Meei Horng

(2)

(2)

(2)

Abu Bakar Abdul Hamid

(1)

Adams, Richard, 1967- author

(1)

(1)

Ahoy, Christopher K.

(1)

Al-Shammari, Minwir

(1)

Alderman, Jerry D

(1)

Archier, Alexis

(1)

(1)

Barnes, James G.

(1)

Bergmann, Horst

(1)

Bethel, William

(1)

Blakeslee, Jerry

(1)

(1)

Blecker, Thorsten

(1)

Boutilier, Robert, 1950-

(1)

Bruhn, Manfred, author

(1)

Burrows, Robert P.

(1)

Carroll, Becky, 1966-

(1)

(1)

Chase, Richard B.

(1)

Chinyio, Ezekiel

(1)

Choo, Meng Kong

(1)

Chowdhury, Subir

(1)

(1)

(1)

(1)

Dawar, N. (Niraj)

(1)

Denton, D. Keith

(1)

Diefendorff, James

(1)

Edvardsson, Bo, 1952-

(1)

Evenson, Renee, 1951-

(1)

Fakulti Pengurusan dan Pembangunan Sumber Manusia

(1)

Finney, Martha I.

(1)

(1)

Fleming, John Howland

(1)

Fox, Jeffrey J., 1945-

(1)

Grandey, Alicia

(1)

(1)

(1)

Hewett, Stephen

(1)

(1)

Holloman, Christer

(1)

Horovitz, Jacques, 1947-

(1)

(1)

(1)

Hurson, Kathleen

(1)

Hutton, James R.

(1)

Kamrani, Ali K.

(1)

(1)

Kevin J. Murphy

(1)

(1)

Koonce, Richard

(1)

(1)

Krishnan, M. S.

(1)

Lehtinen, Jarmo R.

(1)

Levine, Stuart R.

(1)

(1)

Lowenstein, Michael W., 1942-

(1)

(1)

Melati Ahmad Anuar

(1)

Michelli, Joseph A., 1960-

(1)

Mohamad Hafiz Johan

(1)

Moodley, Krisen

(1)

Moorman, Christine

(1)

Mosby, David, 1948-

(1)

(1)

OGorman, Susanne

(1)

Olomolaiye, Paul

(1)

(1)

Piller, Frank T., 1969-

(1)

Pine, B. Joseph.

(1)

(1)

Prahalad, C. K.

(1)

Preece, Christopher N.

(1)

(1)

(1)

Ross, David Frederick

(1)

Rupp, Deborah E., 1975-

(1)

Russ-Eft, Darlene

(1)

(1)

(1)

Schmitt, Bernd H.

(1)

Schweitzer, Fiona, author

(1)

Seybold, Patricia B.

(1)

Sgroi, Anthony, author

(1)

(1)

(1)

(1)

(1)

Tidd, Joseph, 1960-, author

(1)

Tseng, Mitchell M., 1947-

(1)

Vance, Greg 1953-

(1)

Walther, George R.

(1)

Weissman, Michael, 1965-

(1)

Zambruski, Michael S.

(1)

Ziegenfuss, James T.

(1)

Language

(68)

(4)

Format

(68)

Visual Materials

(2)

(1)

(1)

Material Type

Closed Access Thesis

Non Circulating Microfilm

Non Circulating UTM Archive - Audio Visual

Open Access Book

Open Access Computer File

UTM Special Collection - Computer File

Subject

Customer services

(12)

Marketing -- Management

(11)

Industrial management

(6)

Total quality management

(6)

Consumer satisfaction

(5)

Customer relations -- Management

(5)

Customer services -- Management

(5)

(4)

Product management

(4)

Relationship marketing

(4)

Sales management

(4)

(4)

Success in business

(4)

Business logistics

(3)

Consumer behavior

(3)

Flexible manufacturing systems

(3)

Interpersonal relations

(3)

Organizational effectiveness

(3)

Strategic planning

(3)

Branding (Marketing)

(2)

Customer loyalty

(2)

Customer services -- Quality control

(2)

Human resources management

(2)

Information technology -- Management

(2)

Internet marketing

(2)

Management -- Employee participation

(2)

(2)

New products -- Management

(2)

Personnel management -- Vocational guidance

(2)

Sales Management

(2)

Service industries -- Management

(2)

(2)

Technological innovations -- Management

(2)

Biomedical engineering

(1)

Building management

(1)

(1)

Business communication

(1)

Business planning

(1)

Communication in management

(1)

Conflict management

(1)

Conflict management -- Case studies

(1)

Construction industry -- Customer services

(1)

Construction industry -- Management

(1)

Construction industry -- Planning

(1)

Consumer satisfaction -- Evaluation

(1)

Consumer satisfaction -- Research

(1)

(1)

Consumers' preferences

(1)

Corporate culture

(1)

Creative ability in business

(1)

Decision making

(1)

Diffusion of innovations

(1)

Digital media -- Management

(1)

Employees -- Attitudes

(1)

Facility management -- Malaysia -- Johor

(1)

Hospital management -- Malaysia -- Johor

(1)

Housing -- Malaysia -- Johor

(1)

Industrial development

(1)

Industrial relations

(1)

Interpersonal communication

(1)

Issues management

(1)

(1)

Lean manufacturing

(1)

(1)

Management -- Social aspects

(1)

(1)

Marketing research

(1)

Nonverbal communication in the workplace

(1)

Office practice

(1)

(1)

Organizational behavior

(1)

Organizational change -- Management

(1)

Personnel departments

(1)

Personnel departments -- Management

(1)

Personnel management

(1)

Personnel management -- Management

(1)

Personnel management -- Psychological aspects

(1)

Problem solving

(1)

Production management

(1)

Production planning

(1)

Psychology, Industrial

(1)

Quality control

(1)

Real estate business -- Valuation

(1)

Real estate development -- Valuation

(1)

Real estate investment

(1)

Real estate investment -- Decision making -- Mathematical models

(1)

Real estate management -- Malaysia -- Johor

(1)

(1)

Real property -- Valuation

(1)

Recreation areas -- Maintenance -- Malaysia -- Johor

(1)

Recreation areas -- Malaysia -- Johor -- Planning

(1)

Sales promotion

(1)

Social networks

(1)

Social responsibility of business

(1)

Starbucks Coffee Company -- Management

(1)

Strategic alliances (Business)

(1)

Supervision of employees

(1)

Teams in the workplace

(1)

Technological innovations

(1)

Total quality control

(1)

Valuation -- Data processing

(1)

(1)

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49.

Cover image for Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor

Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor

Kualiti perkhidamatan dari perspektif pelanggan : satu kajian di bahagian keselamatan UTM, Skudai, Johor

by

Lim, Meei Horng

Author

Lim, Meei Horng, Hoo, Yuen Cheng, Malia Mohamed

Format:

Call Number

HF5415.5 L554 2006

Publisher

Universiti Teknologi Malaysia,

Publication Date

2006

Project Paper (Sarjana Muda Sains (Pembangunan Sumber Manusia)) - Universiti Teknologi Malaysia, 2006

Available:
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SD_ILS:96810

50.

Cover image for Relationship marketing : in a globalised world : are you ready?

Relationship marketing : in a globalised world : are you ready?

Relationship marketing : in a globalised world : are you ready?

by

Choo, Meng Kong

Author

Choo, Meng Kong

Format:

Call Number

HF5415.5 C46 2006

Publisher

Utusan Publications & Distributors,

Publication Date

2006

ISBN

9789676116222

Available:
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SD_ILS:103610

51.

Cover image for The paradox of excellence : how great performance can kill your business

The paradox of excellence : how great performance can kill your business

by

Mosby, David, 1948-

Author

Mosby, David, 1948-, Weissman, Michael, 1965-

Format:

Call Number

HF5386 M67 2005

Publisher

Jossey-Bass,

Publication Date

2005

ISBN

9780787981396

Available:
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SD_ILS:439618

52.

Cover image for The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do

The ice cream maker : an inspiring tale about making quality the key ingredient in everything you do

by

Chowdhury, Subir

Author

Chowdhury, Subir

Format:

Call Number

HD62.15 C46 2005

Edition

1st ed.

Publication Date

2005

ISBN

9780385514781

Available:
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SD_ILS:471010

53.

Cover image for Teknik aliran tunai terdiskaun dalam menilai pelaburan oleh syarikat-syarikat harta tanah di BSKL

Teknik aliran tunai terdiskaun dalam menilai pelaburan oleh syarikat-syarikat harta tanah di BSKL

Teknik aliran tunai terdiskaun dalam menilai pelaburan oleh syarikat-syarikat harta tanah di BSKL

by

Mohamad Hafiz Johan

Author

Mohamad Hafiz Johan

Format:

Call Number

MFL 12921

Publisher

Universiti Teknologi Malaysia,

Publication Date

2004

Project Paper (Sarjana Muda Pengurusan Harta tanah) - Universiti Teknologi Malaysia, 2004

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SD_ILS:7718

54.

Cover image for The people side of great business

The people side of great business

The people side of great business

by

Sartain, Libby

Author

Sartain, Libby

Format:

Call Number

CP 5699

Publisher

Stanford Graduate School of Business,

Publication Date

2004

Available:
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SD_ILS:605657

55.

Cover image for Mass customization : a supply chain approach

Mass customization : a supply chain approach

by

Chandra, Charu

Author

Chandra, Charu, Kamrani, Ali K.

Format:

Call Number

TS155.65 C52 2004

Publisher

Kluwer Academic/Plenum Publishers,

Publication Date

2004

ISBN

9780306485053

Available:
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SD_ILS:409145

56.

Cover image for The six fundamentals of success : the rules for getting it right for yourself and your organization

The six fundamentals of success : the rules for getting it right for yourself and your organization

by

Levine, Stuart R.

Author

Levine, Stuart R.

Format:

Call Number

HD 31 L384 2004

Edition

1st US ed.

Publisher

Currency,

Publication Date

2004

ISBN

9780385510868

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SD_ILS:134664

57.

Cover image for The customer centric enterprise : advances in mass customization and personalizaton

The customer centric enterprise : advances in mass customization and personalizaton

by

Tseng, Mitchell M., 1947-

Author

Tseng, Mitchell M., 1947-, Piller, Frank T., 1969-

Format:

Call Number

TS155.65 C87 2003

Publisher

Springer,

Publication Date

2003

ISBN

9783540024927

Available:
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SD_ILS:120680

58.

Cover image for Demand driven! : six steps to creating an ecosystem of demand for your business

Demand driven! : six steps to creating an ecosystem of demand for your business

by

Manning, Bo

Author

Manning, Bo, Thorne, Chris

Format:

Call Number

HF5415.13 M364 2003

Publisher

McGraw Hill,

Publication Date

2003

ISBN

9780071400367

Available:
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SD_ILS:354398

59.

Cover image for Construction business development : meeting new challenges, seeking opportunity

Construction business development : meeting new challenges, seeking opportunity

by

Preece, Christopher N.

Author

Preece, Christopher N., Moodley, Krisen, Smith, Paul

Format:

Call Number

HD9715.A2 C664 2003

Publisher

Butterworth Heinemann,

Publication Date

2003

ISBN

9780750651097

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SD_ILS:369487

60.

Cover image for HR from the heart : inspiring stories and strategies for building the people side of great business

HR from the heart : inspiring stories and strategies for building the people side of great business

HR from the heart : inspiring stories and strategies for building the people side of great business

by

Sartain, Libby

Author

Sartain, Libby, Finney, Martha I.

Format:

Call Number

HF5549 S26 2003

Publisher

Amacom

Publication Date

2003

ISBN

9780814407561

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