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913 Results Found

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49.

Hubungan antara E-kualiti perkhidmatan dan kepuasan pelanggan terhadap perbankan internet Cimb Click

Nurfarahana Mohd Badli, 1997-, author

Author

Nurfarahana Mohd Badli, 1997-, author, Shafudin Mohd. Yatim, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim

Format:

Call Number

HG1708.7 N87 2020 raf

Publication Date

2020

Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2020

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50.

INNOVATOR'S PLAYBOOK : HOW TO CREATE GREAT PRODUCTS, SERVICES & EXPERIENCES THAT YOUR CUSTOMERS WILL LOVE

Nathan, Baird, author

Author

Nathan, Baird, author

Format:

Call Number

HD58.8 N38 2020

Publication Date

2020

ISBN

9780730383642

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51.

Service blueprint-based servqual and customer loyalty in banking service

Oh, Jia Dei, 1992- author

Author

Oh, Jia Dei, 1992- author

Format:

Call Number

CP 082228 ra

Publication Date

2019

Thesis (Sarjana Falsafah (Pengurusan)) - Universiti Teknologi Malaysia, 2019

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52.

Relationship between quality service and customer satisfaction in Islamic banks of Johor

Mazidah Bahari, 1996-, author

Author

Mazidah Bahari, 1996-, author, Adaviah Mas‘od, 1984-, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim

Format:

Call Number

HF5415.335 M39 2019 raf

Publication Date

2019

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2019

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53.

Service Innovation for Sustainable Business : Stimulating, Realizing and Capturing the Value from Service Innovation

Kristensson, Per, editor

Author

Kristensson, Per, editor, Magnusson, Peter R., editor, Witell, Lars, editor

Format:

Call Number

HF5415.5 S474 2019

Publication Date

2019

ISBN

9789813273375

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54.

TRANSFORM CUSTOMER EXPERIENCE : How to Achieve Customer Success and Create Exceptional CX

Villani, Isabella, author

Author

Villani, Isabella, author

Format:

Call Number

HF5415.55 V55 2019

Publication Date

2019

ISBN

9780730368366

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55.

Effect of retail service quality on switching intentions among hypermarket customers

Samrena Jabeen, 1966- author

Author

Samrena Jabeen, 1966- author

Format:

Call Number

CP 083991 ra

Publication Date

2019

Thesis (Ph.D (Pengurusan)) - Universiti Teknologi Malaysia, 2019

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56.

Augmented Customer Strategy : CRM in the Digital Age

N'Goala, Gilles, editor

Author

N'Goala, Gilles, editor, Pez-Pérard, Virginie, editor, Prim-Allaz, Isabelle, editor

Format:

Call Number

HF5415.5 A944 2019

Publication Date

2019

ISBN

9781786303721

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57.

SALES ENGAGEMENT : HOW THE WORLD'S FASTEST-GROWING COMPANIES ARE MODERNIZING SALES THROUGH HUMANIZATION AT SCALE

Medina, Manny, 1973-, author

Author

Medina, Manny, 1973-, author, Altschuler, Max, 1987-, author, Kosoglow, Mark, 1976-, author

Format:

Call Number

HF5438.4 M43 2019

Publication Date

2019

ISBN

9781119584346

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58.

Service quality of Air Asia : influence on word of mouth, customer satisfaction and revisit intention

Tan, Poh Ling, 1995-, author

Author

Tan, Poh Ling, 1995-, author, Goh, Chin Fei, 1981-, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim

Format:

Call Number

HF5415.335 T368 2019 raf

Publication Date

2019

Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2019

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59.

Service quality of Air Asia : influence on word of mouth, customer satisfaction and revisit intention

Tan, Poh Ling, 1995-, author

Author

Tan, Poh Ling, 1995-, author, Goh, Chin Fei, 1981-, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim

Format:

Call Number

CP 082200 ra

Publication Date

2019

Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2019

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60.

The impact of service innovation on customer’s buying decision in the hotel industry at Port Dickson, Negeri Sembilan

Norsolehah Mohammad Hashim, 1996-, author

Author

Norsolehah Mohammad Hashim, 1996-, author, Aslan Amat Senin, supervisor, Sekolah Perniagaan Antarabangsa Azman Hashim

Format:

Call Number

HF5415.32 N676 2019 raf

Publication Date

2019

Project Paper (Sarjana Muda Pengurusan (Teknologi) - Universiti Teknologi Malaysia, 2019

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