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61. 
Cover image for Sistem analisa kualiti tangki air panas di Totokiki (M) Sdn. Bhd
62. 
Cover image for Speech recognition using neural network
63. 
Cover image for Processing, microstructure and mechanical properties of cast aluminium-based metal matrix composites
64. 
Cover image for Kajian terhadap keberkesanan TCS di Unit Pengurusan Kredit Telekom Malaysia Bhd. dalam menjayakan wawasan Telekom 2005
65. 
Cover image for Quality services
66. 
Cover image for Kursus perkhidmatan pelanggan berkualiti, 9-11 Jun 1997
67. 
Cover image for Design and management of service processes : keeping customers for life
68. 
Cover image for Customer-inspired quality : looking backward through the telescope
69. 
Cover image for Productivity and service quality : an essential reading for service providers
70. 
Cover image for Total quality service : principles, practices and implementation
71. 
Cover image for Planning for limousine service : case study : Sultan Abdul Aziz Shah International Airport, Malaysia; Strategies to improve berth turnaround time of mainline container ships calling at Port Klang : case study : Klang Container Terminal (KCT); Passenger flow impedance in airport terminal following international flight arrival : a case study of Sultan Abdul Aziz Shah Airport, Subang; Factors influencing air travel in Peninsular Malaysia; The attributes of passengers service quality of Malaysia Airlines : a study on the impact towards customer satisfaction level; Factors affecting passengers choice of airline : a case study of Malaysia airlines
72. 
Cover image for The myths of Japanese quality
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