Title:
Effects of perceived service recovery justice on customer affective commitment, loyalty and word-of-mouth : the case of restaurants
Personal Author:
Physical Description:
xvi, 121 pages: illustrations ; 30 cm
General Note:
Supervisor : Dr. Thoo Ai Chin
Fulltext is available at http://dms.library.utm.my:8080
Also available in CD-ROM : CP 061452 ra
Added Author:
Added Corporate Author:
DSP_DISSERTATION:
Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2016
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 32100000001425 | XX(861200.1) | Closed Access Thesis | UTM Project Paper (Closed Access) | Searching... |
Searching... | 35000000020837 | XX(861200.1) | Closed Access Thesis | UTM Project Paper (Closed Access) | Searching... |
