Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results

Title:

Personal Author:

Publication Information:

New York : American Management Association, c2012

Physical Description:

x, 294 p. ; 23 cm.

ISBN:

9780814420324

Subject Term:

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010301070	HF5415.5 E895 2012	Open Access Book	Book	Searching... Unknown