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Cover image for Assessing service quality : satisfying the expectations of library customers

Assessing service quality : satisfying the expectations of library customers

by

Hernon, Peter

Author

Hernon, Peter, Altman, Ellen

Format:

Call Number

Z711 H45 2010 f

Edition

2nd ed.

Publisher

American Library Association,

Publication Date

2010

ISBN

9780838910214

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2.

Cover image for Delivering satisfaction and service quality : a customer-based approach for libraries

Delivering satisfaction and service quality : a customer-based approach for libraries

by

Hernon, Peter

Author

Hernon, Peter, Whitman, John R.

Format:

Call Number

Z711 H47 2001 f

Publisher

American Library Association,

Publication Date

2001

ISBN

9780838907894

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