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Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
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Searching... | 30000004580118 | HD30.2 H86 2004 | Open Access Book | Book | Searching... |
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Summary
Summary
This aims at tying trust to knowledge management (KM). It highlights the complexity of the invisible phenomenon of trust challenged by the global economy. Fresh insights, novel theoretical frameworks, and empirical results and ideas for future research are presented that differ from those since the 1950s. The eleven chapters (whose authors represent information studies, economics, administrative scientists, mass communications, computer science and cognitive science) explore the multidisciplinary nature of the concepts of trust and KM. The concept of trust is analyzed by presenting its extensive description in relation to knowledge and information-intensive activities and systems for understanding the dynamics of knowledge-based production at the levels of individuals, information systems, organizations, networks and society. Systems are considered from the social or the socio-technological perspective.
Table of Contents
Preface | p. vii |
Section I Trust in Performing | |
Chapter I Managing Knowledge-Based Organizations Through Trust | p. 1 |
Chapter II Trust Building as a Management Strategy | p. 30 |
Chapter III Trust as Capital: The Foundation of Management | p. 51 |
Section II Trust in Online Communities | |
Chapter IV Managing Cognitive and Affective Trust in the Conceptual R&D Organization | p. 82 |
Chapter V Interpersonal Trust in Online Partnerships: The Challenge of Representation | p. 107 |
Section III Citizens' Trust on Institutions | |
Chapter VI Usability of Websites Contributing to Trust in E-Commerce | p. 125 |
Chapter VII Citizens' Trust in Ministries | p. 147 |
Section IV Towards Trust Models | |
Chapter VIII Trust in Technology Partnerships | p. 173 |
Chapter IX Exploring the Origins of New Transaction Costs in Connected Societies | p. 200 |
Chapter X Self-Organization and New Hierarchies in Complex Evolutionary Value Networks | p. 248 |
Chapter XI A Belief-Based Model of Trust | p. 306 |
About the Authors | p. 344 |
Index | p. 349 |