Title:
Technology and procedures for administrative professionals
Personal Author:
Publication Information:
Mason, Ohio : Thomson/South-Western, 2003
Physical Description:
1 CD-ROM ; 12 cm
ISBN:
9780538725903
General Note:
Accompanies text with the same title : (HD30.2 F87 2002 f)
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000004890558 | CP 2270 | Computer File Accompanies Open Access Book | Compact Disc Accompanies Open Access Book | Searching... |
On Order
Summary
Summary
Maintaining a focus on preparing students for all levels of the office environment, this text focuses on the technological changes currently taking place. It is designed to develop the knowledge and skills necessary for success in the workplace, and to develop communication, human relations and time and stress management. This text was formerly named Office 2000: Technology & Procedures.
Table of Contents
| Part I The Work Environment |
| 1 The Ever-Changing Workplace |
| 2 Ethics--Essential in the Workplace |
| 3 Stress, Anger, and Time Management |
| Part II Workplace Technologies |
| 4 Information Processing |
| 5 Telecommunications |
| Part III Written Communications, Records, and Presentations |
| 6 Written Communication |
| 7 Records management |
| 8 Presentations |
| Part IV Customer and Employee Satisfaction |
| 9 The Workplace Team |
| 10 Customer Service |
| Part V Mail, Travel, Meetings and Conferences |
| 11 Workplace Mail and Copiers |
| 12 Travel Arrangements |
| 13 Meetings and Conferences |
| Part VI Your Career |
| 14 Job Search |
| 15 Teleworker/Virtual Assistant |
| 16 Leadership Skills |
