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Cover image for From customer retention to a holistic stakeholder management system : living a vision

From customer retention to a holistic stakeholder management system : living a vision

by

Huber, Margit

Author

Huber, Margit, OGorman, Susanne

Format:

Call Number

HF5415.5 F756 2008

Publisher

Springer,

Publication Date

2008

ISBN

9783540774297

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2.

Cover image for Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

by

Thompson, Harvey

Author

Thompson, Harvey

Format:

Call Number

HF5415.525 T46 2004

Publisher

Paerson Education,

Publication Date

2004

ISBN

9780131453562

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3.

Cover image for The ten demandments : rules to live by in the age of the demanding consumer

The ten demandments : rules to live by in the age of the demanding consumer

by

Mooney, Kelly

Author

Mooney, Kelly, Bergheim, Laura, 1962-

Format:

Call Number

HF5415.5 M66 2002

Publisher

McGraw-Hill,

Publication Date

2002

ISBN

9780071427357

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4.

Cover image for Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships

Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships

by

Lafrenière, Daniel, author

Author

Lafrenière, Daniel, author

Format:

Call Number

HF5415.335 L34 2020

ISBN

9780367347987

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