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Chang, Richard Y.
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1. 
Cover image for Understanding customer satisfaction towards service quality of Maybank, Malaysia
2. 
Cover image for Understanding customer satisfaction towards service quality of Maybank, Malaysia
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Cover image for UNDERSTANDING CUSTOMERS IN SERVICE INDUSTRY
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Cover image for Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution
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Cover image for Student' perceived service quality and its association with satisfaction and loyalty in higher learning institution
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Cover image for Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
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Cover image for The ten principles behind great customer experiences
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Cover image for Bank selection criteria : a study in Taman Universiti, Skudai
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Cover image for Winning the customer : turn consumers into fans and get them to spend more
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Cover image for The Apple experience : the secrets of delivering insanely great customer service
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Cover image for A study on the mediating and moderating effect between service quality, customer satisfaction and customer loyalty in hotel industry
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Cover image for The customer signs your paycheck
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