The definitive handbook of business continuity management

With a pedigree going back over ten years, The Definitive Handbook of Business Continuity Management can rightly claim to be a classic guide to business risk management and contingency planning, with a style that makes it accessible to all business managers. Some of the original underlying principles remain the same - but much has changed. This is reflected in this radically updated third edition, with exciting and helpful new content from new and innovative contributors and new case studies bringing the book right up to the minute.

This book combines over 500 years of experience from leading Business Continuity experts of many countries. It is presented in an easy-to-follow format, explaining in detail the core BC activities incorporated in BS 25999, Business Continuity Guidelines, BS 25777 IT Disaster Recovery and other standards and in the body of knowledge common to the key business continuity institutes.

Contributors from America, Asia Pacific, Europe, China, India and the Middle East provide a truly global perspective, bringing their own insights and approaches to the subject, sharing best practice from the four corners of the world.

We explore and summarize the latest legislation, guidelines and standards impacting BC planning and management and explain their impact.

The structured format, with many revealing case studies, examples and checklists, provides a clear roadmap, simplifying and de-mystifying business continuity processes for those new to its disciplines and providing a benchmark of current best practice for those more experienced practitioners.

This book makes a massive contribution to the knowledge base of BC and risk management. It is essential reading for all business continuity, risk managers and auditors: none should be without it.

Author Notes

ANDREW HILES was founder and Chairman of the first international user group for business continuity and disaster recovery planning; founding Director and first Chairman and Fellow of the Business Continuity Institute; and a founder of the World Food Safety Organisation.

He is an acclaimed international presenter on crisis, risk and business continuity management and author of five other books on these topics - this book and others are required reading at many universities around the world. As a Director of Kingswell International, Andrew delivers consultancy, workshops and seminars across Russia, Europe, the Pacific Rim and Australasia, North and South America, the Middle East, India, China and Africa and has presented on radio and television.

In 1997 he was presented with the Western Press Award for services to business; in 1999 was nominated for lifetime achievement at the Business Continuity Institute / Corporate Insurance and Risk Awards in London; and in 2004 he was inducted to the BC Hall of Fame by CPM magazine in Washington DC.

Andrew recently contributed the BC section to Qatar Finance - The Ultimate Resource and continues to serve his blue chip clients internationally.

Lyndon BirdDavid HonourAndrew HilesAndrew HilesAndrew HilesGary HibberdRanjit Kovilinkal Ramakrishnan and Satish ViswanathanDennis C. HamiltonAndrew HilesJohn RobinsonPeter VinerGregg Jacobson and Sue KerrJohn OrlandoMalcolm CornishJayne HoweIan ChartersPeter BarnesAndrew HilesMichael Smith and Piper-Anna ShieldsPaul F. KirvanThomas CarrollNeal CourtneyAndrew HilesMelvyn MussonCharlie Maclean-BristolVincent TombrosTimothe GrazianiSteve MellishDanny RowlandAndrew HilesAndrew HilesTim ArmitPhilip Jan RothsteinRolf von RössingPeter Barnes and Andrew Hiles and Allen Johnson and Lyndon BirdMalcolm Cornish and Lyndon Bird and Allen Johnson and Russell PriceMike Gifford and Lyndon Bird and Dhiraj Lai and Gary Liu and Russell Price and Dawn M. ShileyPaul F. Kirvan and Lyndon Bird and Dhiraj Lal and Louise Theunissen and Andrew Hiles

Contributors	p. xiii
Foreword	p. xvii
Preface	p. xix
Introduction to the 3rd Edition	p. xxi
How to Use this Book	p. xxxiii
Section 1 Achieving and Maintaining Business Continuity: an executive overview	p. 1
1 Enterprise Risk Management	p. 3
2 Developing a BCM Strategy in Line with Business Strategy	p. 23
3 The Importance of Business Strategy in Business Continuity Planning	p. 31
4 Multilateral Continuity Planning	p. 37
5 Marketing Protection: a Justification for Funding of Total Asset Protection Programmes?	p. 51
6 Operational Risk Management	p. 65
6-1 Operational Risk Management: a Primer	p. 66
6-2 Operational Risk Management: Risk and Consequences	p. 74
7 Crisis Management, Emergency Management, BCM, DR: What's the Difference and How do They Fit Together?	p. 97
8 Business Continuity and Ethics	p. 107
Section 2 Planning for Business Continuity: a 'how-to' guide	p. 119
9 Business Continuity Management Methodology	p. 121
10 Project Initiation and Control	p. 137
11 Risk Evaluation and Control: Practical Guidelines for Risk Assessment	p. 155
12 Business Impact Assessment	p. 165
12-1 Business Impact Analysis	p. 166
12-2 Business Impact Analysis: Building a Better Mousetrap	p. 183
13 BC Strategies for Information and Communications Technology	p. 209
13-1 Strategies for Continuity and Availability for Information and Communications Technology (ICT)	p. 210
13-2 Business Continuity for Telecommunications	p. 247
13-3 Planning to Recover Your Data: More Options	p. 259
13-4 Business Continuity Strategies for the Business or Work Areas	p. 280
14 Strategies for Different Market Sectors	p. 293
14-1 Business Continuity Strategies for the Financial Sector	p. 294
14-2 Business Continuity Strategies for Manufacturing and Logistics	p. 306
14-3 Business Continuity and the Supply Chain	p. 314
14-4 Case Study: Implementing Business Continuity in the Upstream and Midstream Energy Sector (Petrochemicals and Refineries)	p. 328
14-5 From an Island to a Continent: Business Continuity in a Telecommunication Company	p. 332
14-6 BC Strategies in the Retail Sector	p. 352
14-7 Strategies for Funding Recovery	p. 362
15 Developing and Implementing the Written Plan	p. 373
16 Awareness and Training	p. 411
17 BC Plan Testing	p. 419
17-1 BC Plan Testing	p. 420
17-2 Testing vs. Exercising: What's the Difference?	p. 444
18 BCM Audit	p. 449
Appendix 1 Case Studies	p. 481
A1 A Storm, Earthquake, Explosion: a General Overview	p. 488
A1 B Living Nightmares	p. 495
A1 C World Trade Center Explosion - February 26, 1993	p. 498
A1 D Hurricane Andrew, Miami - August 24, 1992	p. 501
A1 E Chicago Floods - April 13, 1992	p. 504
A1 F Thirty Seconds of Terror! The California Earthquake	p. 506
A1 G After the Fire: First Interstate Bank, Los Angeles	p. 510
A1 H One Meridian Plaza, Philadelphia	p. 512
A1 I The Mercantile Fire	p. 517
A1 J How Floods Can Ruin Your Day: London College of Printing	p. 523
A1 K Flood Highlights	p. 525
A1 L A Cautionary Tale	p. 528
A1 M It Happened to Them	p. 531
A1 N Fire Highlights	p. 534
A1 O Wessex Regional Health Authority	p. 537
A1 P The Bishopsgate Bomb - April 25, 1993	p. 540
A1 Q City Bomb Blast, St Mary Axe - April 10, 1992	p. 543
A1 R Explosion Roundup	p. 545
A1 S Stop Thief!	p. 548
A1 T Miscellaneous Highlights	p. 552
A1 U Lessons in Risk Management from the Auckland Power Crisis	p. 554
A1 V Foot and Mouth: A Preventable Disaster	p. 565
A1 W The Madrid Rail Bombings - March 11, 2004	p. 574
A1 X Istanbul Bombings - November 2003	p. 576
A1 Y London Bombings - July 7, 2005 (7/7)	p. 577
A1 Z Buncefield (UK) Oil Terminal Disaster - December 11, 2005	p. 580
A1 AA Intellectual Property Theft and Business Continuity	p. 586
A1 AB Euroclear Bank Uses BCM Framework to Manage the Impact of the Collapse of Lehman Brothers	p. 592
A1 AC The Toyota Recalls, 2009-2010	p. 597
A1 AD The Icelandic Volcanic Ash Plume - April 2010	p. 611
A1 AE The 2010 BP Oil Spill - Gulf of Mexico	p. 619
Appendix 2 Guidance Notes	p. 631
A2 A Pandemic Planning	p. 632
A2 B Selecting the Tools to Support the Process	p. 641
A2 C The Role of Insurance	p. 655
A2 D Five Nines: Chasing the Chimera?	p. 661
A2 E Consultancy without Tears	p. 668
A2 F Coping with People in Recovery	p. 674
A2 G Benchmarking and Business Continuity: Exploring and Using Benchmarking to Assess and Develop Your Business Continuity Management Programme	p. 692
A2 H Changing Attitudes to Business Continuity in Private and Public Sectors	p. 704
Appendix 3 Professional Associations, Certification Standards and Resources for BCM Practitioners	p. 715
Appendix 4 International Perspectives	p. 735
A4 A International Standards and Legislation in Business Continuity	p. 736
A4 B Business Continuity Management: International Perspectives in 2010	p. 746
A4 C Business Continuity Planning in the Middle East and the Indian Subcontinent	p. 753
A4 D Business Continuity Management in Africa	p. 765
A4 E Business Continuity in China	p. 771
Glossary of General Business Continuity Terms	p. 773
Index	p. 777

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Table of Contents