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Subject: Customer relations

Author

(2)

Hoo, Yuen Cheng

(2)

Kamyar Kavosh, 1977-

(2)

Lim, Meei Horng

(2)

(2)

(2)

Abu Bakar Abdul Hamid

(1)

Adams, Richard, 1967- author

(1)

(1)

Ahoy, Christopher K.

(1)

Al-Shammari, Minwir

(1)

Alderman, Jerry D

(1)

Archier, Alexis

(1)

(1)

Barnes, James G.

(1)

Bergmann, Horst

(1)

Bethel, William

(1)

Blakeslee, Jerry

(1)

(1)

Blecker, Thorsten

(1)

Boutilier, Robert, 1950-

(1)

Bruhn, Manfred, author

(1)

Burrows, Robert P.

(1)

Carroll, Becky, 1966-

(1)

(1)

Chase, Richard B.

(1)

Chinyio, Ezekiel

(1)

Choo, Meng Kong

(1)

Chowdhury, Subir

(1)

(1)

(1)

(1)

Dawar, N. (Niraj)

(1)

Denton, D. Keith

(1)

Diefendorff, James

(1)

Edvardsson, Bo, 1952-

(1)

Evenson, Renee, 1951-

(1)

Fakulti Pengurusan dan Pembangunan Sumber Manusia

(1)

Finney, Martha I.

(1)

(1)

Fleming, John Howland

(1)

Fox, Jeffrey J., 1945-

(1)

Grandey, Alicia

(1)

(1)

(1)

Hewett, Stephen

(1)

(1)

Holloman, Christer

(1)

Horovitz, Jacques, 1947-

(1)

(1)

(1)

Hurson, Kathleen

(1)

Hutton, James R.

(1)

Kamrani, Ali K.

(1)

(1)

Kevin J. Murphy

(1)

(1)

Koonce, Richard

(1)

(1)

Krishnan, M. S.

(1)

Lehtinen, Jarmo R.

(1)

Levine, Stuart R.

(1)

(1)

Lowenstein, Michael W., 1942-

(1)

(1)

Melati Ahmad Anuar

(1)

Michelli, Joseph A., 1960-

(1)

Mohamad Hafiz Johan

(1)

Moodley, Krisen

(1)

Moorman, Christine

(1)

Mosby, David, 1948-

(1)

(1)

OGorman, Susanne

(1)

Olomolaiye, Paul

(1)

(1)

Piller, Frank T., 1969-

(1)

Pine, B. Joseph.

(1)

(1)

Prahalad, C. K.

(1)

Preece, Christopher N.

(1)

(1)

(1)

Ross, David Frederick

(1)

Rupp, Deborah E., 1975-

(1)

Russ-Eft, Darlene

(1)

(1)

(1)

Schmitt, Bernd H.

(1)

Schweitzer, Fiona, author

(1)

Seybold, Patricia B.

(1)

Sgroi, Anthony, author

(1)

(1)

(1)

(1)

(1)

Tidd, Joseph, 1960-, author

(1)

Tseng, Mitchell M., 1947-

(1)

Vance, Greg 1953-

(1)

Walther, George R.

(1)

Weissman, Michael, 1965-

(1)

Zambruski, Michael S.

(1)

Ziegenfuss, James T.

(1)

Language

(68)

(4)

Format

(68)

Visual Materials

(2)

(1)

(1)

Material Type

Closed Access Thesis

Non Circulating Microfilm

Non Circulating UTM Archive - Audio Visual

Open Access Book

Open Access Computer File

UTM Special Collection - Computer File

Subject

Customer services

(12)

Marketing -- Management

(11)

Industrial management

(6)

Total quality management

(6)

Consumer satisfaction

(5)

Customer relations -- Management

(5)

Customer services -- Management

(5)

(4)

Product management

(4)

Relationship marketing

(4)

Sales management

(4)

(4)

Success in business

(4)

Business logistics

(3)

Consumer behavior

(3)

Flexible manufacturing systems

(3)

Interpersonal relations

(3)

Organizational effectiveness

(3)

Strategic planning

(3)

Branding (Marketing)

(2)

Customer loyalty

(2)

Customer services -- Quality control

(2)

Human resources management

(2)

Information technology -- Management

(2)

Internet marketing

(2)

Management -- Employee participation

(2)

(2)

New products -- Management

(2)

Personnel management -- Vocational guidance

(2)

Sales Management

(2)

Service industries -- Management

(2)

(2)

Technological innovations -- Management

(2)

Biomedical engineering

(1)

Building management

(1)

(1)

Business communication

(1)

Business planning

(1)

Communication in management

(1)

Conflict management

(1)

Conflict management -- Case studies

(1)

Construction industry -- Customer services

(1)

Construction industry -- Management

(1)

Construction industry -- Planning

(1)

Consumer satisfaction -- Evaluation

(1)

Consumer satisfaction -- Research

(1)

(1)

Consumers' preferences

(1)

Corporate culture

(1)

Creative ability in business

(1)

Decision making

(1)

Diffusion of innovations

(1)

Digital media -- Management

(1)

Employees -- Attitudes

(1)

Facility management -- Malaysia -- Johor

(1)

Hospital management -- Malaysia -- Johor

(1)

Housing -- Malaysia -- Johor

(1)

Industrial development

(1)

Industrial relations

(1)

Interpersonal communication

(1)

Issues management

(1)

(1)

Lean manufacturing

(1)

(1)

Management -- Social aspects

(1)

(1)

Marketing research

(1)

Nonverbal communication in the workplace

(1)

Office practice

(1)

(1)

Organizational behavior

(1)

Organizational change -- Management

(1)

Personnel departments

(1)

Personnel departments -- Management

(1)

Personnel management

(1)

Personnel management -- Management

(1)

Personnel management -- Psychological aspects

(1)

Problem solving

(1)

Production management

(1)

Production planning

(1)

Psychology, Industrial

(1)

Quality control

(1)

Real estate business -- Valuation

(1)

Real estate development -- Valuation

(1)

Real estate investment

(1)

Real estate investment -- Decision making -- Mathematical models

(1)

Real estate management -- Malaysia -- Johor

(1)

(1)

Real property -- Valuation

(1)

Recreation areas -- Maintenance -- Malaysia -- Johor

(1)

Recreation areas -- Malaysia -- Johor -- Planning

(1)

Sales promotion

(1)

Social networks

(1)

Social responsibility of business

(1)

Starbucks Coffee Company -- Management

(1)

Strategic alliances (Business)

(1)

Supervision of employees

(1)

Teams in the workplace

(1)

Technological innovations

(1)

Total quality control

(1)

Valuation -- Data processing

(1)

(1)

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1.

Cover image for Construction stakeholder management

Construction stakeholder management

by

Chinyio, Ezekiel

Author

Chinyio, Ezekiel, Olomolaiye, Paul

Format:

Call Number

HD30.28 C66 2010

Publisher

Wiley-Blackwell,

Publication Date

2010

ISBN

9781405180986

Available:
Holds:
Copies:

SD_ILS:391426

2.

Cover image for A stakeholder approach to issues management

A stakeholder approach to issues management

by

Boutilier, Robert, 1950-

Author

Boutilier, Robert, 1950-

Format:

Call Number

HD59.5 B68 2012

Edition

1st ed.

Publisher

Business Expert Press,

Publication Date

2012

ISBN

9781606490976

Available:
Holds:
Copies:

SD_ILS:777073

3.

Cover image for Relationship marketing : management of customer relationships

Relationship marketing : management of customer relationships

by

Bruhn, Manfred, author

Author

Bruhn, Manfred, author

Format:

Call Number

HF5415.5 B78 2003

Publisher

Prentice Hall,

Publication Date

2003

ISBN

9780273676010

Available:
Holds:
Copies:

SD_ILS:826210

4.

Cover image for Horizontal management : beyond total customer satifaction

Horizontal management : beyond total customer satifaction

by

Denton, D. Keith

Author

Denton, D. Keith

Format:

Call Number

HD66 D36 1991

Publisher

Lexington Books,

Publication Date

1991

ISBN

9780669269369

Available:
Holds:
Copies:

SD_ILS:339321

5.

Cover image for Customer knowledge management : people, processes, and technology

Customer knowledge management : people, processes, and technology

Customer knowledge management : people, processes, and technology

by

Al-Shammari, Minwir

Author

Al-Shammari, Minwir

Format:

Call Number

HF5415.5 A574 2009

Publisher

Information Science Reference,

Publication Date

2009

ISBN

9781605662589

Available:
Holds:
Copies:

SD_ILS:334957

6.

Cover image for Service strategy : management moves for customer results

Service strategy : management moves for customer results

by

Horovitz, Jacques, 1947-

Author

Horovitz, Jacques, 1947-

Format:

Call Number

HF5415.5 H674 2004

Edition

2nd ed.

Publisher

Prentice Hall/Financial Times,

Publication Date

2004

ISBN

9780273675839

Available:
Holds:
Copies:

SD_ILS:443416

7.

Cover image for Conflict management for managers : resolving workplace, client, and policy disputes

Conflict management for managers : resolving workplace, client, and policy disputes

by

Raines, Susan

Author

Raines, Susan

Format:

Call Number

HD42 R35 2013

Edition

1st ed.

Publisher

John Wiley,

Publication Date

2013

ISBN

9780470931110

Available:
Holds:
Copies:

SD_ILS:799740

8.

Cover image for Customer relationship management implementation in Iran automobile industry

Customer relationship management implementation in Iran automobile industry

Customer relationship management implementation in Iran automobile industry

by

Kamyar Kavosh, 1977-

Author

Kamyar Kavosh, 1977-, Abu Bakar Abdul Hamid, Melati Ahmad Anuar, Fakulti Pengurusan dan Pembangunan Sumber Manusia

Format:

Call Number

HF5415.5 K36 2011 raf

Publication Date

2011

Thesis (Ph.D (Pengurusan)) - Universiti Teknologi Malaysia, 2011

Available:
Holds:
Copies:

SD_ILS:770757

9.

Cover image for Customer relationship management implementation in Iran automobile industry

Customer relationship management implementation in Iran automobile industry

Customer relationship management implementation in Iran automobile industry

by

Kamyar Kavosh, 1977-

Author

Kamyar Kavosh, 1977-

Format:

Call Number

CP 026008 ra

Publication Date

2011

Thesis (Ph.D (Pengurusan)) - Universiti Teknologi Malaysia, 2011

Available:
Holds:
Copies:

SD_ILS:772589

10.

Cover image for From customer retention to a holistic stakeholder management system : living a vision

From customer retention to a holistic stakeholder management system : living a vision

by

Huber, Margit

Author

Huber, Margit, OGorman, Susanne

Format:

Call Number

HF5415.5 F756 2008

Publisher

Springer,

Publication Date

2008

ISBN

9783540774297

Available:
Holds:
Copies:

SD_ILS:264663

11.

Cover image for Customer experience management : a revolutionary approach to connecting with your customers

Customer experience management : a revolutionary approach to connecting with your customers

by

Schmitt, Bernd H.

Author

Schmitt, Bernd H.

Format:

Call Number

HF5415.55 S35 2003

Publication Date

2003

ISBN

9780471237747

Available:
Holds:
Copies:

SD_ILS:329986

12.

Cover image for Secrets of customer relationship management : it's all about how you make them feel

Secrets of customer relationship management : it's all about how you make them feel

by

Barnes, James G.

Author

Barnes, James G.

Format:

Call Number

HF5415.5 B37 2001

Publisher

McGraw-Hill,

Publication Date

2001

ISBN

9780071362535

Available:
Holds:
Copies:

SD_ILS:152093

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