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Cover image for The high-velocity edge : how market leaders leverage operational excellence to beat the competition
Title:
The high-velocity edge : how market leaders leverage operational excellence to beat the competition
Personal Author:
Edition:
2nd ed.
Publication Information:
New York : McGraw-Hill, c2009
Physical Description:
xxiv, 407 p. : ill. ; 24 cm.
ISBN:
9780071741415
General Note:
Prev. ed. published as: Chasing the rabbit : how market leaders outdistance the competition and how great companies can catch up and win / Steven J. Spear. c2009.

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30000010279303 HD58.9 S644 2009 Open Access Book Book
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Summary

Summary

Generate faster, better results--using less capital and fewer resources!

Toyota, Alcoa, Pratt & Whitney, and the U.S. Navy's Nuclear Power Program operate in vastly different worlds, but they have one thing in common. Each of these organizations generates constant, almost automatic operational self-improvements at rates faster, durations longer, and breadths wider than any of its competitors.

Excellence in operational management is the single element separating industry leaders from all others. The High-Velocity Edge is a blueprint for fueling innovation and improvement at both the management and process level in your own company. It's not magic, it's not luck. It's something that that can be taught, cultivated, practiced, and effectively applied to an organization. Spears explains how to:

Build a system of "dynamic discovery" that reveals operational problems and weaknesses Attack and solve problems at the time and in the place where they occur, converting weaknesses into strengths Disseminate knowledge gained from solving local problems throughout the company as a whole Create managers invested in the process of continual innovation

Apply the lessons of The High-Velocity Edge , and you will enjoy profitability, quality, efficiency, reliability, and agility unmatched by any of your rivals.


Author Notes

Steven J. Spear , five-timewinner of the Shingo Prizeand recipient of the McKinseyAward, is a senior lecturerat MIT and former assistantprofessor at Harvard. Asenior fellow at the Institute for HealthcareImprovement, he is the author of numerousarticles appearing in academic and tradepublications, including the Harvard BusinessReview and The New York Times.


Table of Contents

Prefacep. vii
Forewordp. xiii
Acknowledgmentsp. xxi
Chapter 1 Getting to the Front of the Packp. 1
Chapter 2 Complexity: The Good News and the Bad Newsp. 33
Chapter 3 How Complex Systems Failp. 45
Chapter 4 How Complex Systems Succeedp. 87
Chapter 5 High Velocity Under the Sea, in the Air, and on the Webp. 109
Chapter 6 Capability 1: System Design and Operationp. 155
Chapter 7 Capability 2: Problem Solving and Improvementp. 193
Chapter 8 Capability 3: Knowledge Sharingp. 225
Chapter 9 Capability 4: Developing High-Velocity Skills in Othersp. 263
Chapter 10 High-Velocity Crisis Recoveryp. 295
Chapter 11 Creating High-Velocity Health-Care Organizationsp. 323
Chapter 12 Conclusionp. 357
Epiloguep. 365
Referencesp. 367
Notesp. 377
Indexp. 395
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