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Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
---|---|---|---|---|---|
Searching... | 30000010175427 | RA971.23 B37 2009 | Open Access Book | Book | Searching... |
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Summary
Summary
Using straightforward, accessible language, this groundbreaking resource is a comprehensive primer on the most progressive tools and techniques currently used for assessing healthcare systems and healthcare process effectiveness. Typically these tools are embedded in programs such as Total Quality Management, continuous process improvement, process reengineering, protocol redesign, or most recently, Six Sigma and organizational transformation.Transforming Health Care Management presents an integrated, multi-disciplinary approach while focusing on fundamental concepts. It will thoroughly prepare the reader to design, implement, manage, operate, monitor or improve technology, processes, and programs and is an ideal text for those studying healthcare information technology, operations research, systems analysis, process improvement, or informatics.
Table of Contents
About the Author | p. xi |
Preface | p. xiii |
Chapter 1 Digitally Transforming Health Care: An Introduction | p. 1 |
Introduction | p. 1 |
Historical Perspectives | p. 3 |
Modern Developments | p. 7 |
Chapter 2 Multi-disciplinary Concepts: A Fundamental Foundation | p. 11 |
Flowchart | p. 12 |
Pareto Charting and Analysis | p. 15 |
Ishikawa (Cause and Effect) Diagramming | p. 17 |
Run Charts | p. 19 |
Control Charts | p. 20 |
Process Capability Analysis | p. 27 |
Scatter Diagrams | p. 28 |
Histograms | p. 29 |
Team Dynamics Facilitation Techniques | p. 30 |
Brainstorming | p. 32 |
Contingency Diagramming | p. 33 |
Why Technique | p. 35 |
Nominal Group Technique | p. 35 |
Force Field Analysis | p. 36 |
Summary | p. 38 |
Chapter Questions | p. 38 |
Additional Resources | p. 39 |
Chapter 3 Information Technology: Components, Functions, and Features | p. 41 |
Computer Use and User Requirements | p. 42 |
Patients Deserve More, Not Just More Technology | p. 43 |
System Fundamentals and Computer Applications | p. 46 |
Fundamental System Terminology and Operations | p. 51 |
HEPIS (Healthcare E-Patient Information System) | p. 55 |
Summary | p. 70 |
Chapter Questions | p. 70 |
Additional Resources | p. 70 |
Chapter 4 Networking to Digitally Transform Healthcare Communication | p. 72 |
Networks | p. 72 |
Common Topologies | p. 73 |
Network Categories and Configurations | p. 74 |
HIPAA | p. 77 |
HIPAA Severity Mandates | p. 78 |
Summary | p. 79 |
Chapter Questions | p. 79 |
Additional Resources | p. 79 |
Chapter 5 Quality Management | p. 81 |
Choosing Total Quality | p. 81 |
Leaders and Legends | p. 82 |
Deming's Strategy and Process Variation | p. 85 |
Cost of Quality | p. 87 |
Quality Is Free | p. 87 |
Cause and Effect | p. 89 |
Be the Best | p. 89 |
Summary | p. 91 |
Chapter Questions | p. 91 |
Additional Resources | p. 91 |
Chapter 6 Process Redesign Strategies | p. 93 |
Summary | p. 96 |
Chapter Questions | p. 97 |
Additional Resources | p. 97 |
Chapter 7 Transformational Strategies for Tactical Project Management | p. 98 |
The Project Management Process | p. 101 |
Summary | p. 110 |
Chapter Questions | p. 110 |
Additional Resources | p. 110 |
Chapter 8 Tactical Work Breakdown and Workload Analysis | p. 111 |
Work Simplification | p. 111 |
Why Technique | p. 114 |
Work Distribution Analysis | p. 117 |
Flow Process Analysis | p. 119 |
Horizontal Flow Process Analysis | p. 121 |
Time Flow Analysis | p. 122 |
Job Sequencing | p. 122 |
Summary | p. 126 |
Chapter Questions | p. 126 |
Additional Resources | p. 126 |
Chapter 9 Tactical Performance Management and Metrics: Productivity Benchmarking for Operations Improvement | p. 127 |
Productivity Metrics | p. 129 |
Labor Costs and Benchmarks | p. 130 |
Productivity Indexing | p. 134 |
Benchmarking | p. 134 |
Workforce Planning and Resource Allocation | p. 134 |
Resource Scheduling | p. 135 |
Control of Labor Expenses and Budgeting | p. 135 |
Outcomes | p. 137 |
Summary | p. 138 |
Chapter Questions | p. 138 |
Additional Resources | p. 138 |
Chapter 10 Queuing Theory and Waiting Line Analysis | p. 140 |
Waiting Line Balancing | p. 141 |
Single Channel, Single Server | p. 144 |
Probability Distributions | p. 145 |
Exponential Probability Distributions | p. 147 |
Summary | p. 148 |
Chapter Questions | p. 148 |
Additional Resources | p. 149 |
Chapter 11 Process Simulation and Predictive Modeling | p. 150 |
Credibility and Acceptance | p. 152 |
Model Types | p. 154 |
Degree of Difficulty: Model Design and Analysis | p. 156 |
Summary | p. 157 |
Chapter Questions | p. 157 |
Additional Resources | p. 158 |
Chapter 12 Strategic Application of Six Sigma Concepts | p. 159 |
Summary | p. 172 |
Chapter Questions | p. 172 |
Additional Recources | p. 172 |
Chapter 13 Lean Enterprise Theory and Facilitation | p. 173 |
Visual Management | p. 175 |
Pull, Push, and Takt Time | p. 177 |
Lean Implementations and Implications | p. 177 |
Lean Opportunities and Principled Application | p. 180 |
Summary | p. 182 |
Chapter Questions | p. 183 |
Additional Resources | p. 183 |
Chapter 14 Telemedicine and Clinical Informatics | p. 184 |
Evolving Perspectives | p. 187 |
Informatics Applications | p. 189 |
Summary | p. 196 |
Chapter Questions | p. 197 |
Additional Resources | p. 197 |
Chapter 15 Emerging Technologies | p. 198 |
NHII Status and Current Strategy | p. 200 |
Picture Archiving and Communication Systems (PACs) | p. 203 |
Clinical Terminology Challenges | p. 204 |
CPOE | p. 208 |
RFID | p. 209 |
Summary | p. 212 |
Chapter Questions | p. 212 |
Additional Resources | p. 213 |
Chapter 16 Visionary Perspectives: Healthcare's Future ... 2014 and Beyond | p. 215 |
Fast Forward to 2014 | p. 227 |
Bibliography | p. 229 |
Index | p. 231 |