The performance management revolution : business results through insight and action

Title:

Personal Author:

Dresner, Howard, 1957-

Publication Information:

Hoboken, NJ : John Wiley & Sons, 2008

Physical Description:

xxii, 231 p. : ill. ; 23 cm.

ISBN:

9780470124833

Subject Term:

Management information systems

Information technology -- Management

Performance -- Management

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010172461	HD30.213 D73 2008	Open Access Book	Book	Searching... Unknown

The Performance Management Revolution shows you how your business can get prepared for the future--transforming strategies into plans, plans into actions, and actions into results. Written by Howard Dresner, a worldwide authority in the area of business intelligence and performance management, this lucid book offers great insight into strategies that any company interested in improving its business performance and accountability could adopt. This visionary book provides an intelligent framework toward the path to better performance through insight and action.

Author Notes

HOWARD DRESNER is President of Dresner Advisory Services, LLC, an independent advisory firm, and is a recognized authority in the areas of business intelligence and performance management. Prior to his new venture, he spent thirteen years at Gartner, where he was a research fellow and lead analyst for business intelligence and served as chief strategy officer at Hyperion until the recent Oracle acquisition.

Foreword	p. xi
Preface	p. xiii
Acknowledgments	p. xxi
Part 1 A Call to Arms	p. 1
Chapter 1 The Need for Change	p. 3
What's Wrong with this Picture?	p. 5
A Simple Model for a Simple Business	p. 7
Chapter 2 A Model for a Modern Management System	p. 9
Connecting the Cycle	p. 10
Rationalization	p. 10
Commitment	p. 11
Tracking	p. 11
Perspective	p. 12
Problems with the Status Quo	p. 12
Toward Better Processes: EPM and an EPM System	p. 14
The Management System at GreenCo	p. 17
Vision and Strategy	p. 17
Goals and Objectives	p. 18
Execution	p. 19
Evaluation	p. 20
Chapter 3 The Role of EPM	p. 21
EPM and Planning	p. 25
Unified Planning	p. 26
Dynamic, Real-Time Updates	p. 26
Multitiered Aggregation and Granularity	p. 27
Integration with Enterprise Application and Data Sources	p. 27
Translation between Financial and Operational Metrics	p. 28
Enhanced Creation and Management of "What-If" Models	p. 28
Planning as a Driver of Process Change	p. 29
EPM and Compliance	p. 33
Leveraging Compliance to Improve Performance	p. 36
How EPM Works from a User's Perspective	p. 38
Drivers of EPM Adoption	p. 41
Modeling as the Key to a Successful Growth Strategy	p. 42
A Broad Range of Motivations	p. 45
Toward Greater Accountability	p. 48
Chapter 4 Barriers to EPM Adoption	p. 53
A Multitude of EPM Approaches	p. 53
One Size Fits All	p. 54
A Thousand Flowers Bloom	p. 54
The Middle Ages	p. 55
Other Bad Behaviors	p. 55
Utopia	p. 56
Current State of EPM Tools and Technologies	p. 57
Part 2 Preparing for Battle	p. 61
Chapter 5 Draw an Accountability Map	p. 63
Using an Accountability Map as a Consensus-Building Tool	p. 66
Chapter 6 Achieve Information Democracy	p. 73
Chapter 7 Build an EPM Center of Excellence	p. 78
Why You Need a Center of Excellence	p. 78
First Steps	p. 81
Roles and Responsibilities	p. 82
Reporting Structure	p. 83
Required Skills	p. 84
Funding	p. 85
Tasks	p. 86
Sustaining a Center	p. 87
Relating to Other Initiatives	p. 87
It's Worth It	p. 88
Chapter 8 Standardize and Consolidate EPM Tools	p. 93
Standardization	p. 94
Consolidation	p. 95
Chapter 9 Deploy a EPM System	p. 98
EPM System Components	p. 99
EPM Applications	p. 101
Financial Management	p. 101
Planning	p. 103
Modeling	p. 106
Dashboards and Scorecards	p. 108
Reporting and Analysis	p. 119
BI Platform	p. 128
EPM Environment	p. 132
Common Services	p. 133
The Power of Master Data Management	p. 134
The Future of EPM Systems	p. 138
Chapter 10 Comprehensive View of Performance Management	p. 141
Tenet #1 Finds Truth in Numbers	p. 141
Tenet #2 Sets Accurate Expectations	p. 143
Tenet #3 Anticipates Results	p. 144
Tenet #4 Plans with Impact	p. 145
Tenet #5 Achieves On-Demand Visibility	p. 147
Tenet #6 Delivers Continuous Performance Improvement	p. 148
Tenet #7 Reports with Confidence	p. 149
Tenet #8 Execute with Conviction	p. 150
Tenet #9 Stands up to Scrutiny	p. 151
Part 3 Let the Revolution Begin	p. 157
Chapter 11 Determine Your Immediate Priorities	p. 159
Chapter 12 A Model EPM Methodology	p. 177
Follow a Structured Methodology	p. 179
Envision an EPM Solution	p. 180
Implementation	p. 181
Analyze and Plan	p. 182
EPM Solution Selection	p. 184
Design	p. 186
Build	p. 186
Test	p. 187
Rollout	p. 188
Review	p. 190
Make Changes	p. 190
Education	p. 191
Change Management	p. 191
Ensure a Supportive Organizational Environment	p. 192
Ensure Sufficient Funding and Resources	p. 192
Obtain Employee Buy-In	p. 193
Advice from the Trenches	p. 194
Prepare for Some (Pleasant) Surprises	p. 195
Chapter 13 Measuring Outcomes	p. 198
Provide Feedback	p. 200
Align Personal and Corporate Objectives	p. 200
Combine EPM and Enterprise Risk Management	p. 201
Anticipate Behaviors	p. 202
Reward the Right Behaviors	p. 202
Define Metrics that Drive the Right Behaviors	p. 203
Afterword	p. 204
Appendix	p. 209
Glossary	p. 211

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Summary

Summary

Author Notes

Table of Contents