Title:
Going virtual : distributed communities of practice
Personal Author:
Publication Information:
Hershey, Pa. : Idea Group Pub., 2004
Physical Description:
xii, 268 p. : ill. ; 26 cm
ISBN:
9781591401643
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
---|---|---|---|---|---|
Searching... | 30000005078591 | HD 30.2 H55 2004 | Open Access Book | Book | Searching... |
On Order
Summary
Summary
Contributes to the understanding of how more subtle kinds of knowledge can be managed in a distributed international environment. It describes academic work in the field of Knowledge Management, with a specific focus on the management of knowledge which cannot be managed by the normal capture-codify-store approach and hopes to answer the question, ""what is the nature of the more 'subtle' kind of knowledge and how can it be managed in the distributed environment?
Table of Contents
Preface | p. vii |
Section I Background and Context | |
Chapter I. Introduction | p. 1 |
Knowledge in the Modern Organisation | p. 1 |
The Need to Manage the Knowledge Resource | p. 4 |
Chapter II. Knowledge Management | p. 7 |
Introduction | p. 7 |
Managing Knowledge from the Historical Perspective | p. 8 |
Globalisation--The Need to Manage Knowledge Distributed Over Space | p. 11 |
What is Missing? | p. 12 |
KM Views of Knowledge | p. 16 |
Viewing Knowledge Differently | p. 22 |
Chapter III. What is Soft Knowledge? | p. 25 |
Introduction | p. 25 |
Distributed Cognition | p. 26 |
What is the Distributed Cognition View of Knowledge? | p. 27 |
Boundary Objects | p. 30 |
Common Ground | p. 33 |
Communities of Practice | p. 35 |
What is a Community of Practice? | p. 35 |
Informing the Other Views Regarding Soft Knowledge | p. 56 |
Distributed Cognition | p. 56 |
Boundary Objects | p. 59 |
Common Ground | p. 59 |
Making Softer Knowledge Hard | p. 60 |
Chapter IV. Going Virtual | p. 66 |
The Issues in Going Virtual | p. 66 |
Virtual Working | p. 66 |
A Virtual CoP? | p. 72 |
Section II Living with the Community | |
Chapter V. Living with the CoP--Stage One | p. 77 |
Introduction to the Community | p. 77 |
A Week in the Life of a Distributed International CoP | p. 80 |
Welcome to the World of WWIT | p. 81 |
What Issues Did We Find in Stage One? | p. 95 |
The CoP | p. 95 |
Distribution/Globalisation | p. 103 |
Communication/Collaboration | p. 104 |
Culture | p. 108 |
Face-to-Face Interaction | p. 108 |
Importance of Shared Artefacts | p. 111 |
Moving Toward Stage Two | p. 114 |
Chapter VI. Stage Two--Visiting the American Core | p. 116 |
WWITMan Face-to-Face | p. 116 |
Arrival and Day 1 | p. 118 |
Day 2: Friday | p. 120 |
The Weekend | p. 122 |
Monday | p. 122 |
Tuesday--The Announcement | p. 123 |
The Final Two Days | p. 123 |
Issues and Insights | p. 124 |
The CoP | p. 124 |
Distribution/Globalisation | p. 127 |
Communication/Collaboration | p. 128 |
Culture | p. 130 |
Relationships | p. 131 |
Participation | p. 135 |
The Artefact | p. 138 |
Chapter VII. A Look at Other CoPs | p. 141 |
Introduction | p. 141 |
The Environmental Sustainability Community | p. 142 |
Education Excellence Alongside Work (EE-AW) | p. 143 |
Issues and Insights | p. 144 |
The CoPs | p. 145 |
Distribution | p. 149 |
Communication | p. 151 |
Social Issues | p. 151 |
A Shared Artefact | p. 154 |
Summary | p. 157 |
Chapter VIII. Lessons Learned | p. 158 |
Our Journey So Far | p. 158 |
What Have We Learned? | p. 159 |
The "Sharing" of the Softer Side of Knowledge | p. 159 |
Supporting CoPs | p. 165 |
The Last Word | p. 170 |
References | p. 172 |
Endnotes | p. 184 |
Abbreviations | p. 188 |
Appendix Section | p. 190 |
Glossary | p. 234 |
About the Author | p. 264 |
Index | p. 265 |