Title:
UNDERSTANDING CUSTOMERS IN SERVICE INDUSTRY
Edition:
First Edition 2015
Physical Description:
72 pages : illustrations ; 23 cm.
ISBN:
9789835210488
Added Title:
Critical Factors of Servuce Quality : A Review of Relevant Conceptual Frameworks
The Practices of Internal Marketing in Services Industry
The Relationship between Service Quality, Value and Satisfaction : An Empirical Study
Themes of Complaint Failures : Qualitative Evidence from a Complaint Website
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
---|---|---|---|---|---|
Searching... | 35000000025374 | HF5415.5 U53 2015 a | Non Circulating UTM Special Collection Materials | Book - UTM Special Collection (Closed Access) | Searching... |
Searching... | 35000000025373 | HF5415.5 U53 2015 a | Open Access Book | UTM Special Collection (Open Shelves) | Searching... |
Searching... | 30000010353678 | HF5415.5 U53 2015 a | Open Access Book | UTM Special Collection (Open Shelves) | Searching... |
Searching... | 30000010353677 | HF5415.5 U53 2015 a | Open Access Book | UTM Special Collection (Open Shelves) | Searching... |
Searching... | 33000000013941 | HF5415.5 U53 2015 a | Open Access Book | UTM Special Collection (Open Shelves) | Searching... |