Title:
Improving performance : how to manage the white space on the organization chart
Personal Author:
Edition:
2nd ed.
Publication Information:
San Francisco, Calif. : Jossey-Bass, 1995
ISBN:
9780787900908
Added Author:
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
---|---|---|---|---|---|
Searching... | 30000003224833 | HD56 R85 1995 | Open Access Book | Book | Searching... |
On Order
Summary
Summary
Streamline the processes vital to optimum performance
With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today's challenge of managing change. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.
Table of Contents
List of Figures and Tables |
Preface |
The Authors |
1 Introduction: The Challenges Facing American Business |
Part 1 A Framework for Improving Performance |
2 Viewing Organizations as Systems |
3 Three Levels of Performance: Organizations, Process, and Job/Performer |
Part 2 Exploring the Three Levels of Performance |
4 The Organization Level of Performance |
5 The Process Level of Performance |
6 The Job/Performer Level of Performance |
Part 3 Applying the Three Levels of Performance |
7 Linking Performance to Strategy |
8 Moving from Annual Programs to Sustained Performance Improvement |
9 Diagnosing and Improving Performance: A Case Study |
10 Redesigning Processes |
11 Overcoming the Seven Deadly Sins of Process Improvement |
12 Measuring Performance and Designing a Performance Management System |
13 Managing Processes and Organizations as Systems |
14 Designing an Organization Structure that Works |
15 Creating a Performance-Based Human Resource Development Function |
16 Developing an Action Plan for Performance Improvement |
References |
Bibliography |
Index |