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Summary
Summary
Your one-stop assessment resource!
Save valuable time and resources with this comprehensive and easy-to-use collection of reproducible assessments. With fifty assessments to choose from, you're sure to find one--and probably more!--that suits your training needs.Topics include: assertiveness * business writing * delegation * facilitation skills * goal setting * mentoring . . . and more!
Each assessment includes a brief description, scoring and interpretation, and discussion questions. Either reproduce the assessments as they appear in the book or customize them using the accompanying CD-ROM. All of the assessments are brief, easy to administer, and quick to score!
You'll use these assessments time and time again:
* To give trainers insight into participants' knowledge base, attitude, self-perception, and course expectations
* In one-on-one settings to aid in your coaching efforts
* In the performance review process as an evaluative tool
"This is a 'must' for a trainer's library--a practical assessment resource!"
--Joyce Falk, director, human resources, Point Loma Nazarene University
Author Notes
BONNIE BURN is a management trainer with over twenty years experience in the fields of team leadership development. She is the author of Flip Chart Power (Pfeiffer, 1996) and lives in La Jolla, California. MAGGI PAYMENT is a trainer and principal with the Center for Worktime Options, a San Diego, California-based tmanagement consulting firm that specializes in developing and implementing telework and flexible workplace programs. With Nancy Stern, she coauthored 101 Stupid Things Trainers Do to Sabotage Success.
Table of Contents
| Preface | p. xi |
| Acknowledgments | p. xv |
| Part 1 Introduction | p. 3 |
| Why We Use Assessments | p. 3 |
| Ways to Use Assessments | p. 4 |
| When to Avoid Using Assessments | p. 5 |
| Qualifications for Using This Collection | p. 6 |
| What About Validity? | p. 8 |
| Six Steps to Success | p. 9 |
| Group Facilitation of Assessments | p. 11 |
| Part 2 Topic and Assessment Matrix | p. 23 |
| Assertiveness | p. 29 |
| Attitude | p. 33 |
| Burnout | p. 37 |
| Business Writing | p. 41 |
| Change | p. 45 |
| Coaching | p. 49 |
| Customer Service | p. 53 |
| Delegation | p. 57 |
| p. 59 | |
| Ergonomics | p. 63 |
| Facilitation Skills | p. 67 |
| Geek Speak | p. 71 |
| Goal Setting | p. 75 |
| Home Office | p. 79 |
| Humor | p. 83 |
| Information Overload | p. 87 |
| Interruptions | p. 91 |
| Job Satisfaction | p. 95 |
| Job Search | p. 99 |
| Keynote Speaking Skills | p. 103 |
| Leadership | p. 107 |
| Letter and Memo Writing | p. 111 |
| Listening Skills | p. 115 |
| Meetings | p. 119 |
| Mentoring | p. 121 |
| Negotiation | p. 125 |
| Networking | p. 127 |
| Office Behavior | p. 131 |
| Organizational Skills | p. 135 |
| Problem Solving | p. 139 |
| Quality Improvement | p. 143 |
| Questioning Skills | p. 147 |
| Rewards and Recognition | p. 151 |
| Risk Taking | p. 155 |
| Stress Management | p. 159 |
| Team Decision Making | p. 163 |
| Teamwork | p. 165 |
| Telecommuting | p. 169 |
| Time Management | p. 173 |
| Training Design | p. 177 |
| Training Techniques | p. 181 |
| Upset Customers | p. 185 |
| Values | p. 189 |
| Visual Aids | p. 193 |
| Voice Control | p. 197 |
| Work Life | p. 203 |
| Workaholism | p. 207 |
| X-Tra for Trainers | p. 211 |
| Yearly Career Checkup | p. 215 |
| Buzz Words | p. 219 |
| Part 3 Customizing Assessments | p. 225 |
| Designing Your Own Assessments | p. 226 |
| Watch Your Words! | p. 227 |
| Conclusion p. 232 | |
| About the Authors | p. 233 |
