Title:
Quality management for information and library managers
Personal Author:
Publication Information:
Hampshire : Aslib Gower; 1996
ISBN:
9780566077258
Added Author:
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000003634775 | Z678.8.G7 B76 1996 | Open Access Book | Book | Searching... |
On Order
Summary
Summary
This text introduces the concepts of quality management to library and information managers. It explaines how total quality management can improve performance and effectiveness when applied to all parts of an organization, while also meeting customer needs.
Table of Contents
| Introduction to Quality Concepts |
| Why does quality matter? |
| The quality gurus |
| ISO 9000 |
| The customer perspective |
| The quality awards |
| The Citizen's Charter: a Government approach to quality management |
| Total quality management |
| Libraries, Information Services and Quality |
| Libraries and quality: recent research and applications |
| Defining purpose: the mission of the library |
| Comparing library and information services: statistics, standards and guidelines |
| Models of library effectiveness |
| Systematic performance measurement for libraries and information services |
| Contracting out and charters for libraries |
| Implementing quality management: from theory to action |
| Index |
