Title:
Total quality management for custodial operations : a guide to understanding and applying the key elements of total quality management
Personal Author:
Publication Information:
Delray Beach, FL : St. Lucie, 1994
ISBN:
9781884015519
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000005000256 | TX955 G38 1994 f | Open Access Book | Book | Searching... |
On Order
Summary
Summary
This book examines Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service. Total Quality Management for Custodial Operations focuses on the customer and applies a methodology used successfully by hundreds of teams.
