Cisco Unity fundamentals

Master the deployment and administration of Cisco Unity solutions using this definitive guide Understand how Cisco Unity supports both IP telephony and traditional telephony systems Master the support of Cisco Unity features for CallManager, Contact Center, and Personal Assistant Review Case Studies for design recommendations and troubleshooting suggestions Learn about the common pitfalls of existing systems integration and how to avoid downtime Cisco Unity is an integral part of the Cisco Systems AVVID (Architecture for Voice, Video, and Integrated Data) environment for IP Telephony and related services. It supports both Cisco CallManager and leading legacy telephone systems either independently or simultaneously. Cisco Unity Fundamentals from Cisco Press helps the IT professional master solutions on the full range of Cisco IP-based voice solutions including Cisco CallManager, Cisco IP Contact Center, and Cisco Personal Assistant. Cisco Unity is designed for large or small enterprises and offers enhanced security, reliability, and serviceability, along with support for Microsoft Windows 2000, Advanced Server SP2, and Microsoft Exchange 2000 Enterprise Server. However, for each sys

Author Notes

Brian Morgan, CCIE No. 4865, is a certified Cisco Systems instructor for ICND, BSCI, CUSE, CUSA, CVOICE, BCRAN, CBCR, CIT, and CATM, as well as various customized CCIE Boot Camp courses
Moises Gonzalez is a Cisco AVVID test engineer for Cisco Systems

Introduction	p. xviii
Part I Cisco Unity Administration	p. 3
Chapter 1 Cisco Unified Communications System Fundamentals	p. 5
Understanding Cisco Unity's Call Flow Essentials	p. 5
Understanding Unified Communications Integrations	p. 11
Understanding Cisco Unity Features	p. 15
Chapter Summary	p. 42
Chapter Review Questions	p. 43
Chapter 2 Using Your Cisco Unified Communications System	p. 45
Using Cisco Unity	p. 45
Understanding Cisco PCA	p. 58
Chapter Summary	p. 63
Chapter Review Questions	p. 64
Chapter 3 Setting Up Cisco Unified Communications	p. 67
Using the Cisco Unity System Administrator	p. 67
Configuring a Cisco Unity System	p. 76
Chapter Summary	p. 94
Chapter Review Questions	p. 95
Chapter 4 Unified Communications Subscribers	p. 97
Understanding Cisco Unity Global Subscriber Accounts, Templates, and Settings	p. 97
Understanding Cisco Unity Individual Subscriber Accounts, Templates, and Settings	p. 108
Chapter Summary	p. 117
Chapter Review Questions	p. 117
Chapter 5 Cisco Unified Communications System Customization	p. 121
Understanding Cisco Unity Call Handlers	p. 121
Using User-Defined Call Handlers	p. 127
Chapter Summary	p. 146
Chapter Review Questions	p. 146
Chapter 6 Cisco Unified Communications System Maintenance	p. 149
Understanding Cisco Unity System Monitoring and Maintenance	p. 149
Understanding Cisco Unified Communications System Reporting	p. 159
Chapter Summary	p. 170
Chapter Review Questions	p. 170
Part II Cisco Unity Engineering	p. 173
Chapter 7 Understanding Cisco Unified Communications System Hardware	p. 175
Understanding Cisco Unity Server Hardware--Platform Overlays	p. 175
Using Unified Communication Voice Cards	p. 187
Chapter Summary	p. 192
Chapter Review Questions	p. 192
Chapter 8 Cisco Unified Communications System Software	p. 195
Understanding the Cisco Unity for Exchange Architecture	p. 195
Understanding the Cisco Unity for Domino Architecture	p. 202
Understanding Cisco PA Architecture	p. 203
Understanding Unified Communications Software	p. 204
Installing Cisco Unified Communications Software	p. 217
Upgrading Cisco Unified Communications Software	p. 227
Chapter Summary	p. 232
Chapter Review Questions	p. 233
Chapter 9 Cisco Unified Communications Integrations	p. 235
Defining a Communications Systems Integration	p. 235
Understanding the Attributes of Cisco Unified Communications Integrations	p. 238
Understanding the Types of Cisco Unified Communications Integrations	p. 240
Chapter Summary	p. 251
Chapter Review Questions	p. 251
Chapter 10 Unified Communications Networking	p. 255
Cisco Unity Networking Fundamentals	p. 255
Implementing Digital Networking in Cisco Unity	p. 275
Understanding SMTP Networking	p. 280
Understanding VPIM Networking	p. 287
Understanding AMIS Networking	p. 296
Understanding Bridge Networking	p. 307
Chapter Summary	p. 317
Chapter Review Questions	p. 317
Chapter 11 Unified Communications Backup and Utilities	p. 321
Backing Up Cisco Unity Systems	p. 321
Understanding Administration Tools and Utilities	p. 322
Understanding Audio Management Tools and Utilities	p. 332
Understanding Diagnostic Tools and Utilities	p. 335
Understanding Reporting Tools and Utilities	p. 341
Understanding Unity Switch Integration Tools and Utilities	p. 346
Troubleshooting and Monitoring Cisco PA	p. 349
Chapter Summary	p. 353
Chapter Review Questions	p. 354
Appendix A Chapter Review Questions	p. 357
Index	p. 375

Available:*

On Order

Summary

Summary

Author Notes

Table of Contents