Training and collaboration with virtual worlds : how to create cost-saving, efficient and engaging programs

Title:

Personal Author:

Heiphetz, Alex

Publication Information:

New York, NY : McGraw-Hill, 2010

Physical Description:

xxii, 248 p. : ill. ; 24 cm.

ISBN:

9780071628020

Subject Term:

Employees -- Training of -- Computer-assisted instruction -- Case studies

Employees -- Training of -- Computer simulation -- Case studies

Virtual reality in management -- Case studies

Virtual reality in education -- Case studies

Added Author:

Woodill, Gary

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000010252403	HF5549.5.T7 H45 2010	Open Access Book	Book	Searching... Unknown

Summary

Team Building and Leadership Coaching with Virtual Worlds
New collaborative technologies to keep your company competitive, productive, and efficient

With the business landscape changing every day, companies need training solutions that are not only cost-efficient, but engaging, quantifiable and global. Learn how virtual worlds can help you create training and recruitment programs that attract quality talent, build great teams, and connect a global workforce - all for less than your current training budget. Training and Collaboration with Virtual Worlds walks you through the available technologies, helps you match virtual tools to your organizational needs, and shows why these programs have already taken off at leading companies.

Learn why leading companies like IBM, TMP Worldwide, Michelin, Intel, Microsoft and others are going virtual:

Revitalize recruitment and new hire orientation to improve employee quality, productivity and retention Conduct worldwide training in real time, minimizing costs and time Reduce travel while efficiently managing geographically dispersed teams Break down dangerous or complex training procedures into manageable simulations

Experts agree that within five years, the 3D Internet will become as important to companies as the Web is today. Training and Collaboration with Virtual Worlds will put your company ahead of that curve - with great results.

Access the latest information and resources on www.TheVirtualWorldsBook.com

Author Notes

Alex Heiphetz, Ph.D., is founder and president of AHG, Inc., a software solution company. His work has appeared in T+D magazine, Distance Learning magazine, and Training magazine. He resides in Pennsylvania.
Gary Woodill, Ed.D., is director of research and analysis at Brandon Hall Research, a leading research firm, where he tracks emerging learning technologies. He lives in Ontario.

Preface	p. ix
Acknowledgments	p. xi
Introduction	p. xv
1 Virtual Worlds: What's in It for the Corporate World?	p. 1
The Use of Simulations	p. 2
Human Behavior in a Virtual World	p. 4
Virtual Collaboration	p. 5
Corporate Training in Virtual Worlds	p. 6
Using Virtual Worlds for Marketing and Branding	p. 7
Making Virtual Worlds Employee-Friendly	p. 8
Implementing Virtual World Projects	p. 9
2 Enterprise Applications of Virtual Worlds	p. 11
Experiential Learning	p. 12
Enterprise Applications of Virtual Worlds	p. 18
The Competitive Advantages of Virtual Worlds	p. 26
Problems and Issues with Virtual Worlds	p. 29
The Challenges Ahead	p. 32
3 Virtual Worlds: Selecting the Best	p. 35
Virtual Worlds-a General Picture	p. 36
Virtual World Selection Criteria	p. 40
Enterprise-Friendly Virtual Worlds	p. 45
Conclusions	p. 57
4 Linden Lab and Second Life in Their Own Words: Enterprise-Related Developments and Future Plans	p. 59
Enterprise and Consumer Segments	p. 59
Enterprise Technology	p. 61
Hosted Solution	p. 62
Customer Education	p. 63
5 Deploying a Corporate Training Program in Second Life	p. 65
Defining the Goal	p. 65
What Works and What Does Not in the New Medium	p. 67
What Is a Second Life Island?	p. 70
Building Environment and Instructional Design Considerations	p. 72
Making Virtual Worlds Interactive: Basic Scripting	p. 75
Are They Ready? A Case for Instructional Design	p. 75
Synchronous vs. Asynchronous Training	p. 77
Security Considerations	p. 79
New Worlds, New Tools	p. 84
6 First Steps in a Virtual World: Synchronous Training and Lectures	p. 91
Intel Software Network Expands in Second Life: A Case Study	p. 93
Self-Directed Developer Community: A Case Study of Microsoft's Experience in Second Life	p. 98
Conclusions and Best Practices	p. 102
7 Teaching Complex Concepts in a New Way: The Michelin Group Case Study	p. 105
Training Delivery	p. 107
User Feedback	p. 112
Hardware and Security Issues	p. 114
Lessons Learned	p. 115
What Could Have Been Done Differently?	p. 116
Conclusions and Best Practices	p. 116
8 Teamwork and Leadership in Virtual Worlds	p. 123
Teamwork Training in Virtual Worlds	p. 123
Virtual Worlds as a Teamwork Collaboration Tool	p. 131
Conclusions and Best Practices	p. 138
9 Doing It Asynchronously: Training Simulations in Second Life	p. 141
Person-to-Object Simulations	p. 143
Person-to-Person Simulations	p. 147
Saving and Retrieving Simulation Data	p. 160
Virtual Worlds vs. the Web: Much in Common, Lots of Differences	p. 161
Conclusions and Best Practices	p. 164
10 Procedural Training in Second Life: University of Kansas Medical Center Case Study	p. 165
Simulation of induction Procedure	p. 167
Simulation Development Process	p. 169
Conclusions and Best Practices	p. 171
11 Recruiting and New-Hire Orientation: TMP Worldwide, EMC Corporation, and IBM Case Studies	p. 173
Case Study: TMP Worldwide Uses Second Life to Expand Its Clients' Recruiting Efforts and Branding	p. 175
Case Study: EMC Corporation Uses Second Life to Boost Company Brand as an Employer of Choice	p. 180
Case Study: IBM China Successfully Moves New-Hire Orientation to Virtual Worlds	p. 184
Conclusions and Best Practices	p. 186
12 Enterprise Collaboration: The Virtual World Application	p. 191
Expanding Enterprise Collaboration: Cisco Live in the Second Life TechChat Series	p. 194
Marketing as a Collaborative Activity	p. 197
Case Study: World Bank Uses Second Life to Advance "Doing Business" Report	p. 199
Conclusions and Best Practices	p. 203
13 The Future of Employee Training in Virtual Worlds	p. 207
Trends in the Corporate Use of Virtual Worlds	p. 208
Predicting Change with Technology Innovation Life Cycles	p. 212
Innovations in Virtual World Technologies	p. 214
Improved Tools for Creating Customized Virtual Worlds	p. 216
New Multimodal Input Devices	p. 218
Increased Use of Virtual Agents	p. 220
Integration and Convergence of Virtual Worlds with Other Learning Technologies	p. 221
Changes in Human Responses and Acuities in virtual Worlds	p. 223
Impact on Business	p. 226
Implications for the Future of Training	p. 227
References	p. 231
Index	p. 241

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Table of Contents