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Title:
Cisco Unified Presence fundamentals
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Publication Information:
Indianapolis, IN : Cisco Press, c2010
Physical Description:
xvi, 268 p. : ill. ; 23 cm.
ISBN:
9781587140440
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30000010267348 TK5102.5 M654 2010 Open Access Book Book
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Summary

Summary

Cisco Unified Presence Fundamentals

Learn how to use Cisco Unified Presence Server and Client to streamline communication and improve business agility

nbsp;

Brian Morgan, CCIE No. 4865

Shane Lisenbea

Michael C. Popovich III, CCIE No. 9599

nbsp;

Cisco® Unified Presence offers companies powerful opportunities to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction.

nbsp;

Written by three leading Cisco experts, Cisco Unified Presence Fundamentals explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies.

nbsp;

This book will be an indispensable resource for all Cisco partners and system integrators who need to understand Unified Presence and build solutions, and for all IT and networking professionals who must work with or support those solutions. This is the only book that

Walks readers step by step through configuring Cisco Unified Presence Presents practical sample applications that encourage readers to explore and innovate in their own organizations Thoroughly covers the technical aspects of deploying Presence and explains how it can be used within key vertical markets Presents troubleshooting techniques from both server- and client-side perspectives nbsp;

Plan, install, configure, support, and profit from Cisco Unified Presence Understand the components of a Cisco Unified Presence solution and how they fit together Gain valuable insight into how Cisco Unified Presence can increase productivity, scheduling capabilities, and interactivity for evolving industries Understand crucial interdependencies that impact Cisco Unified Presence design, functionality, and behavior Configure Cisco Unified Presence for Federation Understand how to resolve Unified Presence issues with built-in tools and diagnostic utilities

nbsp;

This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, sample deployment concepts, passwords, and management techniques.

nbsp;

Category: Networking/Voice Over IP

Covers: Cisco Unified Presence

nbsp;


Author Notes

Brian Morgan , CCIE No. 4865, is a consulting systems engineer with Cisco specializing in Unified Communications and Collaboration technologies. In 20 years in the networking industry, he has performed in a number of roles, including network consultant, Certified Cisco Systems Instructor, and engineering director for a telecommunications company. When he's not spending time with the family, Brian enjoys working with local high school and college students enrolled in local Cisco Network Academy programs in North Texas.

Shane Lisenbea is a product sales specialist for Unified Communications. With 20 years of telephony experience, he started at the ground level of pulling wire to where he is today. During that path, Shane held many positions that include lead technician, supervisor, technical marketing engineer, and consulting system engineer. When Shane is not at work, he is still at work with several projects going all the time.

Michael C. Popovich III , CCIE No. 9599, is a consulting systems engineer with Cisco specializing in Unified Communications and Enterprise Social Software technologies. With 12 years in networking, he has spent most of that time in consulting roles with Cisco partners and Cisco working mainly with routing/switching and Unified Communication technologies. In the pursuit of a good work/life balance, Michael spends his spare time diving, riding motorcycles, and enjoying the outdoors when possible.


Table of Contents

Introductionp. xv
Chapter 1 What Is Unified Communications?p. 1
Telephony Historyp. 2
PBX Architecture and Call Control Basicsp. 3
IP-Based Call Controlp. 5
The Network Is the Platformp. 5
Cisco Unified Communications Managerp. 7
Endpoint Network Accessp. 8
Integrated Services Routersp. 9
Applicationsp. 11
Application Extension Platformp. 11
CUAEp. 12
Conferencingp. 12
UC Mobilityp. 13
Voice Messagingp. 13
Unified Presencep. 14
User Experiencep. 15
Clientsp. 16
CIPCp. 16
CUCIMOCp. 17
CUMCp. 17
CUPCp. 18
Cisco Unified Video Advantagep. 18
User Workspacep. 18
Summaryp. 19
Chapter 2 Cisco Unified Presence Overviewp. 21
Cisco Unified Presence Componentsp. 22
CUCM Presence Capabilitiesp. 23
CUCM Presence: BLF/Speed Dialsp. 24
CUCM Presence: Phone Directoriesp. 25
Cisco Unified Presence Userp. 25
SIP PUBLISH with CUP Serverp. 26
Deployment Modelsp. 27
Cisco Unified Presence Clusterp. 27
Cisco Unified Presence Redundancyp. 29
Cisco Unified Presence Platform Scalabilityp. 30
CUCM Deploymentsp. 30
CUP Server Single Cluster Deploymentp. 32
CUP Server Multicluster Deploymentp. 33
Federated Deploymentp. 35
CUP Server Scalability and High Availabilityp. 37
CUP Server Multinode Scalabilityp. 37
Multinode Deployment Modelsp. 37
Balanced Redundant High-Availability Deploymentp. 38
Balanced Nonredundant High-Availability Deploymentp. 39
Active/Standby Redundant High-Availability Deploymentp. 40
Nonhigh-Availability Deploymentp. 41
Summaryp. 42
Chapter 3 Installing Cisco Unified Presence Server 7p. 43
Preinstallation Tasksp. 43
Supported Server Platformsp. 44
RAID and BIOS Settingsp. 44
Supported Browsersp. 45
Preparing for the Installationp. 45
CUCM Installation Tasksp. 46
Adding an Application Serverp. 46
Adding an AXL Group and Userp. 48
Installing the CUPS Softwarep. 51
Post-Install Configurationp. 66
Licensingp. 69
Service Activationp. 70
CUCM/CUPS Synchronizationp. 72
Adding a Presence Gatewayp. 74
Creating a SIP Trunk on the CUCMp. 75
Completing the SIP Publish Trunk Configurationp. 80
Other Important Settings for Presence Server Configurationp. 81
Proxy Domainp. 82
IP Phone Messengerp. 83
CTI Gatewayp. 85
Adding Additional Nodes to the CUPS Clusterp. 90
CUPS Redundancy Configurationp. 93
Unattended Installationp. 94
Troubleshooting the Installationp. 99
Recap of Dependenciesp. 99
Toolsp. 101
Summaryp. 106
Chapter 4 Cisco Unified Presence Integration with Cisco Unified Communications Managerp. 107
LDAP Integrationp. 107
Provisioningp. 108
Authenticationp. 108
Directory Accessp. 108
Configuring LDAPp. 109
Configuring LDAP Synchronizationp. 110
Configuring LDAP Authenticationp. 112
Configuring a Secure Connection Between Cisco Unified Presence and the LDAP Directoryp. 113
Cisco Unified Communications Manager Configuration with Cisco Unified Presence Serverp. 114
Preconfiguration Checksp. 114
Configuring CTI Gateway Settingsp. 118
Configuring CTI Gateway Server Names and Addressesp. 118
Creating CTI Gateway Profilesp. 120
Configuring Firewalls to Pass CUPC Trafficp. 121
Configuring Presence Service Parameterp. 122
Configure the SIP Trunk on CUCMp. 125
LDAP Profile Creationp. 128
Creating LDAP Profiles and Adding Users to the Profilep. 128
Adding Users and Making Device Associationsp. 129
Adding a Softphone Device for Each Userp. 131
Configure CUPC on CUPp. 134
TFTP Server Connectionp. 134
Configuring the Proxy Listener and TFTP Addressesp. 135
Configuring the Service Parameter for CUPCp. 135
Summaryp. 137
Chapter 5 Cisco Unified Personal Communicatorp. 139
CUPC Configurationp. 140
Configuring CUPC User in CUCMp. 140
Configuring IP Phone in CUCMp. 143
Configuring a CUPC Device in CUCMp. 145
Configuring Advanced Features for CUPCp. 148
Voicemail Configuration for CUPCp. 149
Cisco Unity Connectionp. 149
Cisco Unityp. 152
Configuring Voicemail Servers in CUPSp. 154
Configuring Mailstore Server in CUPSp. 155
Configuring Voicemail Profiles in CUPSp. 157
Conferencing Configuration for CUPCp. 158
MeetingPlace Express and Meeting Place Express VTp. 158
Configuring MeetingPlacep. 160
Configuring WebEx Meeting Centerp. 161
Configuring Conference Servers in CUPSp. 161
Configuring Conferencing Profiles in CUPSp. 162
Configuring Video for CUPCp. 164
Configure LDAP for CUPCp. 164
CUPC Troubleshootingp. 169
Basic CUPC Troubleshootingp. 169
CUPS and CUCM Integration Troubleshootingp. 170
Voicemail Troubleshootingp. 171
Conferencing Troubleshootingp. 172
LDAP Troubleshootingp. 173
Summaryp. 173
Chapter 6 Cisco Unified Presence Practical Applicationsp. 175
Unified Communications Componentsp. 176
Call Controlp. 177
Voice Messagingp. 177
Unified Messaging and Integrated Messagingp. 178
Presencep. 179
Collaborationp. 179
Mobilityp. 180
Stationary Usersp. 181
Call Controlp. 181
Messagingp. 182
Presencep. 182
Collaborationp. 182
Mobile Usersp. 183
Executivesp. 183
Teleworkersp. 184
Call Center Agentsp. 185
Summaryp. 186
Chapter 7 Cisco Unified Presence Federationp. 187
Federation Within Presencep. 187
Derived Presencep. 187
Federated Presence Configuration on the Cisco Presence Serverp. 188
Adding a New Federation Domainp. 188
E-mail Federation Enablementp. 189
TLS Peer Subject Creationp. 191
DNS Configurationp. 194
Command-Line Interface Configuration of the Presence Domainp. 195
Federated Presence Configuration on Microsoft OCSp. 197
OCS Server Configurationp. 197
Global Federation Setting Enablementp. 197
Access Edge Server Address Configurationp. 198
Front End Federation Settingp. 199
Enable Users for MOC and Federationp. 200
Access Edge Server Configurationp. 200
DNS Configurationp. 201
CUPS Configured as IM Providerp. 201
Verify Access Method Settingsp. 202
Configure Access Edge Server to Use TLSp. 202
Summaryp. 202
Chapter 8 Leveraging Cisco Unified Presence in Vertical Marketsp. 203
Basic Productivity Enhancementsp. 203
Healthcarep. 207
Nurse Communicationsp. 208
Doctor Communicationsp. 209
Public Sectorp. 209
Emergency Servicesp. 210
City and Countyp. 211
Retailp. 212
Summaryp. 213
Chapter 9 Troubleshooting Cisco Unified Presencep. 215
CUPS Troubleshooting Toolsp. 215
System Status Pagep. 216
System Troubleshooter Pagep. 218
MOC Troubleshooter Pagep. 221
Trace Filesp. 222
Troubleshooting CUCM/CUPS Dependenciesp. 227
Troubleshooting CUPS User Problemsp. 229
Problem: Users Not Showing Up in CUPSp. 229
Possible Cause: Capabilities Assignment in CUCMp. 230
Possible Cause: LDAP Synchronization Failingp. 232
Problem: LDAP Not Synchronizingp. 234
Possible Cause: Bind Distinguished Name Incorrectly Enteredp. 234
Possible Cause: LDAP Sync Going to Global Catalog Serverp. 236
Problem: Newly Added Users Not Showing in CUPSp. 238
Possible Cause: Sync Agent Out of Syncp. 238
Problem: Subcluster Defined but All Users Remaining Assigned to CUPS Publisher Nodep. 239
Possible Cause: Cisco UP Sync Agent Service Parameterp. 239
Troubleshooting CUPC Problemsp. 241
Problem: User's Name Contains Too Many Charactersp. 241
Possible Cause: Too Many Charactersp. 242
Problem: User Added but Will Not Fully Connect via CUPCp. 243
Possible Cause: User Device Associationsp. 244
Possible Cause: User Group Membershipp. 246
Problem: CUPC System Health Shows TFTP Download Failedp. 250
Possible Cause: TFTP Server Not Configured in CUPSp. 251
Problem: Cannot Get Voicemail in CUPCp. 251
Possible Cause: Voicemail Profile Not Selected in User Settingsp. 252
Possible Cause: IMAP Not Enabled in Unity/Unity Connectionp. 254
Summaryp. 257
9781587140440 TOC 6/1/2010
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