Converting customer value : from retention to profit

Title:

Personal Author:

Publication Information:

Hoboken, NJ : Wiley, 2006

ISBN:

9780470016343

Subject Term:

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000004730069	HF5415.5 M87 2006	Open Access Book	Book	Searching... Unknown