After the quality audit : closing the loop on the audit process

Title:

Personal Author:

Russell, James P.

Publication Information:

Milwaukee, Wis. : ASQC Quality Press, 1996

ISBN:

9780873893657

Subject Term:

Management audit

Quality control -- Auditing

Quality assurance

Added Author:

Regel, Terry

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000003677105	HD58.95 R87 1996	Open Access Book	Book	Searching... Unknown
Searching... PSZ JB	30000004195164	HD58.95 R87 1996	Open Access Book	Book	Searching... Unknown

A detailed explanation of the quality audit process extending the discussion into the areas of initiating corrective and preventive actions after the problems have been diagnosed. Quality management specialists Russell and Regel guide the reader through problem reporting and into the areas of process definition, tracking, initiating corrective action, effective audit program follow up and management, and troubleshooting in unfriendly environments. The appendices include helpful checklists for auditing quality systems, auditor qualification criteria, and program management. Annotation c. by Book News, Inc., Portland, Or.

Preface	p. xi
Foreword	p. xiii
Acknowledgments	p. xv
Introduction	p. xvii
Chapter 1 Reporting Problems	p. 1
How Did We Get Here?	p. 1
Value Added or Non--Value Added?	p. 2
Systems Thinking	p. 5
Purposeful and Focused Reporting	p. 9
Phrasing the Problem	p. 17
Summary	p. 23
Chapter 2 Reason-Pain Matrix	p. 25
Relate to Customer Interests	p. 25
Identify the Reason and the Pain	p. 26
Quality Costs and the R/P Matrix	p. 33
Don't Forget Intuitive Analysis (Perceived Importance)	p. 36
Use Management Terminology	p. 37
Auditors' Universal Fallback Position: Do It Or Else!	p. 38
Checklist for a Finding Statement	p. 38
Formatting and Organizing Reports	p. 40
Summary	p. 41
Chapter 3 Deciding What to Do About It	p. 43
Paradise Lost	p. 44
PDCA Just Ain't That Simple	p. 45
Revising the Picture	p. 46
Connections	p. 48
The Problem with Data	p. 49
Defining the Process	p. 50
The Importance of Being Earnest	p. 51
Tracking Performance	p. 52
Prepare for Improvement	p. 52
Preventive Actions	p. 54
An Example of Corrective Action	p. 55
Summary	p. 62
Chapter 4 The Corrective and Preventive Action Process	p. 65
Continuous Correcting Is Not Continuous Quality Improvement	p. 66
Corrective and Preventive Actions	p. 66
Real-Life Corrective/Preventive Action Examples	p. 73
Sorting the Trash: Deciding What to Do with the Bad Stuff	p. 75
The Internal Customer	p. 76
Summary	p. 76
Chapter 5 Taking Action	p. 79
Initiating Corrective Action	p. 80
Evaluate Requests: Stakeholder	p. 88
Develop Action Plans: Stakeholder	p. 93
Acknowledge Action Plans: Auditor	p. 98
Summary	p. 109
Chapter 6 Did It Work?	p. 111
The Corrective Action Must Be Effective	p. 111
Effectiveness Checklist	p. 118
Auditor/Client Interface	p. 119
Standardize Improvement Actions: Stakeholder	p. 121
Monitor Long-Term Performance: Stakeholder	p. 123
Were There Benefits? Time to Celebrate!	p. 133
Summary	p. 137
Chapter 7 Effective Audit Program Management	p. 139
Auditing Service	p. 140
Basic Audit Process Elements	p. 141
Modern Audit Process Elements	p. 143
Reporting: The Big Picture	p. 160
Summary	p. 160
Chapter 8 Closing the Loop on the Audit Process	p. 163
Compliance Auditing	p. 164
What If Quality Audits Are Not a Priority to Management?	p. 170
Staying Current with the Latest Technology	p. 171
What If the Environment for Quality Audits Is Not Right?	p. 179
Summary	p. 180
Chapter 9 Epilogue: Back to the Future	p. 183
Ghosts from the Past	p. 187
Is Registration Necessary?	p. 192
Preparation for Third-Party Registration	p. 195
Back to the Future	p. 197
Appendices	p. 199
Appendix A Ideas for Improving the Auditing Product (Report)	p. 199
Appendix B Ideas for Improving Post-Audit Activities (Follow-Up)	p. 201
Appendix C Ideas for Auditing Customer Survey	p. 203
Appendix D Ideas for Linking Audit Program and Organization Objectives	p. 207
Appendix E Checklist for Auditing Quality Systems	p. 209
Appendix F Auditor Qualification Criteria Checklist	p. 217
Appendix G Audit Program Management Checklist	p. 223
Appendix H Corrective and Preventive Action Procedure	p. 227
Notes	p. 233
Glossary	p. 235
Suggested Reading	p. 245
Index	p. 249

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