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Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
|---|---|---|---|---|---|
Searching... | 30000010130001 | HF5547 T36 2003 | Open Access Book | Book | Searching... |
Searching... | 30000005081579 | HF5547 T36 2003 f | Open Access Book | Book | Searching... |
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Summary
Summary
Bring Lean Improvements to the Administrative Areas of Your Organization!
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
Author Notes
Don Tapping has worked for over twenty years to eliminate waste and improve bottom-line results in the telecommunications, medical, automotive, industrial, and aerospace industries. Tapping directed the lean implementation for Eaton Aerospace Division, UNISTRUT Corporation, Schlumberger Technologies, and Data Scan Services
Tom Shuker has over thirty years experience in manufacturing and administration at General Motors Corporation. He is currently President of Lean Concepts, LLC
Table of Contents
| Overview | p. 1 |
| Introduction | p. 7 |
| Step 1. Commit to Lean | p. 15 |
| Step 2. Choose the Value Stream | p. 33 |
| Step 3. Learn About Lean | p. 41 |
| Step 4. Map the Current State | p. 55 |
| Step 5. Identify Lean Metrics | p. 69 |
| Step 6-Phase I. Map the Future State--Customer Demand | p. 83 |
| Step 6-Phase II. Map the Future State--Continuous Flow | p. 99 |
| Step 6-Phase III. Map the Future State--Leveling | p. 121 |
| Step 7. Create Kaizen Plans | p. 135 |
| Step 8. Implement Kaizen Plans | p. 161 |
| Glossary | p. 147 |
| References | p. 153 |
| Index | p. 157 |
