"From the nation's leading experts in healthcare safety the first comprehensive guide to delivering care that ensures the safety of patients and staff alike. One of the primary tenets among healthcare professionals is, "First, do no harm." Patient and caregiver safety are foundational to the mission of every healthcare organization across the world. Every year in the Unites States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable, resulting in approximately 440,000 deaths. In this groundbreaking guide, a team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement apply their decades of experience and research to the subject of patient and workforce safety. Their mission is to achieve zero harm in the healthcare industry, a lofty goal some hospitals have accomplished. In Zero Harm, these leading experts share practical, evidence-based solutions that combine the latest tools and technologies in healthcare today with the best safety practices from high-risk, yet high-reliability industries, such as aviation, nuclear power, and the United States military. Using these field-tested methods, healthcare professionals can educate their workers on the universal skills that can save lives, organize and train safety action teams, implement reliability management systems, and create long-term, transformational change. It's a complete workplace-ready program that's proven to reduce preventable errors and produce measurable results by putting the patient, and safety, first"