Communication works

Title:

Communication works

Personal Author:

Whitman, Alex

Publication Information:

Upper Saddle River, NJ : Prentice Hall, 2000

ISBN:

9780130953858

Subject Term:

English language -- Business English

English language -- Technical English

Report writing

English language -- Rhetoric

Added Author:

Demarest, Kathy

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ JB	30000004569749	PE1479.B87 W55 2000	Open Access Book	Book	Searching... Unknown
Searching... PSZ KL	30000004864728	PE1479.B87 W55 2000 f	Open Access Book	Book	Searching... Unknown

For courses in Business English, Editing and Proofreading, Career Development and Counseling, and Business Writing.This sensible approach to the requisites for language mastery explores grammar and composition, along with the skills needed for effective communication: reading, writing, speaking, listening, thinking critically, and collaborating. An additional focus on certain aspects of personal development and interpersonal skills, as they relate to numerous and varied jobs, complements the other material and provides students with practical information on how to succeed in the workplace.

Foreword	p. ix
To the Instructor	p. xi
To the Student	p. xv
Special Acknowledgments	p. xvii
Text Credits and Acknowledgments	p. xix
Chapter 1 The Workplace in the Information Age	p. 1
Customer Service, Effective Communication, and Teamwork
What Does the Current Job Market Look Like?	p. 2
The Higher the Education, the Higher the Wage	p. 2
The Customer in the Information Age	p. 3
What Happened to Yesterday's Job?	p. 3
How Important Are Communications Skills in the 2000 Workplace?	p. 4
Cultural and Social Diversity in the New Workplace	p. 5
Service, Computers, and a Portable Skill Base	p. 6
Thinking, Learning, Creating, Adapting	p. 8
Teamwork: Are We All on the Same Page?	p. 10
Speaking Versus Writing: Language in Context	p. 13
Special Concerns for Writing Online, and Speech Technology	p. 14
Speaking As an Interpersonal Skill	p. 15
Listening as an Interpersonal Skill	p. 17
Reading and Writing in the Workplace	p. 19
Chapter Review	p. 22
Additional Exercises	p. 22
Bibliography	p. 24
Chapter 2 Strategies for Successful Reading and Writing	p. 25
Getting Acquainted With a New Textbook	p. 26
Audience: Who Is Reading?	p. 27
How Is Reading a Process?	p. 33
The Three Stages of Reading	p. 34
Reading for Specifics	p. 42
Reading to Infer	p. 47
The Writing Process	p. 51
The Three Stages of Writing	p. 52
Imitation	p. 61
Chapter Review	p. 63
Bibliography	p. 65
Chapter 3 Note Making, Outlining, Handwriting, and Filling Out Forms	p. 67
Why Write Notes?	p. 68
Taking Notes in Class	p. 68
Writing Notes for Making Decisions	p. 80
Writing a Budget	p. 82
Keeping a Calendar	p. 82
Private Versus Public Notes	p. 85
The Formal Topic Outline	p. 87
Handwriting and Filling Out Forms	p. 97
Chapter Review	p. 107
Additional Exercises	p. 107
Bibliography	p. 114
Chapter 4 Reading and Writing Paragraphs	p. 115
What Is a Paragraph?	p. 116
General Versus Specific Ideas	p. 116
Finding the Main Idea	p. 120
Paragraph Unity and Continuity	p. 122
Implied Main Idea	p. 125
Reader Cues	p. 126
Ten Paragraph Patterns	p. 127
Chapter Review	p. 147
Additional Exercise	p. 147
Bibliography	p. 147
Chapter 5 Grammar Works: Part One of Four	p. 151
Three Elements of English Sentences: Nouns, Pronouns, and Adjectives
Standard Written English	p. 152
The Principle of Readability: Language in Context	p. 153
Imitation	p. 153
Grammar Works as Engineering	p. 153
The Eight Elements	p. 155
Nouns	p. 155
Pronouns	p. 160
Adjectives	p. 173
Chapter Review	p. 179
Additional Exercises	p. 180
Bibliography	p. 185
Chapter 6 Grammar Works: Part Two of Four	p. 187
More of the Elements: Verbs, Prepositions, Adverbs, Conjunctions, and Interjections
Verbs	p. 188
Prepositions	p. 205
Adverbs	p. 211
Conjunctions	p. 217
Interjections	p. 219
Multipurpose Words	p. 219
Compound Words	p. 220
Identifying Words by Function	p. 221
Chapter Review	p. 223
Additional Exercises	p. 223
Bibliography	p. 224
Chapter 7 Grammar Works: Part Three of Four	p. 225
Engineering Simples Sentences and Phrases
Eight Basic Sentence Patterns	p. 226
Faulty Prediction	p. 231
Compound Parts	p. 232
Adding Phrases to the Basic Patterns	p. 236
Chapter Review	p. 252
Additional Exercises	p. 252
Bibliography	p. 253
Chapter 8 Grammar Works: Part Four of Four	p. 255
Engineering Simple Sentences into Compound, Complex, Compound-Complex, and List Sentences
Coordination: Main Clauses and Compound Sentences	p. 256
Subordination: Subordinate Clauses and Complex Sentences	p. 261
Compound-Complex Sentences	p. 271
List Sentences	p. 271
Chapter Review	p. 273
Additional Exercises	p. 274
Bibliography	p. 274
Chapter 9 Guidelines to Punctuation and Summary of Grammar Pitfalls	p. 275
Guidelines to Punctuation	p. 277
Summary of Grammar Pitfalls	p. 288
Solecisms: Grammar Faux-Pas	p. 303
Chapter Review	p. 307
Bibliography	p. 308
Chapter 10 Words Work: Spelling, Vocabulary, Diction, and Conciseness	p. 309
About Words	p. 310
Your Spelling Lesson: The History of English	p. 310
Word Elements: Bases and Affixes	p. 315
Some Basic Spelling Guidelines	p. 322
A Glossary	p. 326
Using a Dictionary	p. 327
Building Vocabulary: Using Context to Determine Meaning	p. 330
Diction: Choosing the Right Word	p. 332
Chapter Review	p. 350
Bibliography	p. 350
Chapter 11 Putting Communication Skills to Work: Summaries, Instructions, Reports, Proposals, and Business Correspondence	p. 361
Objectivity, Inference, Speculation	p. 363
Fluency	p. 363
Writing a Summary	p. 364
Writing Instructions	p. 371
Preparing a Written or Oral Report	p. 380
Writing Business Correspondence	p. 411
Chapter Review	p. 424
Bibliography	p. 427
Answer Key and Guide to Exercises, Chapters 1-11	p. 429
Index	p. 465

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