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1. 
Cover image for The ten principles behind great customer experiences
2. 
Cover image for The customer signs your paycheck
3. 
Cover image for Customer service : career success through customer satisfaction
4. 
Cover image for The ten demandments : rules to live by in the age of the demanding consumer
5. 
Cover image for Total access : giving customers what they want in an anytime, anywhere world
6. 
Cover image for Best practices in customer service
7. 
Cover image for Customer service : career success through customer satisfaction
8. 
Cover image for How to really deliver superior customer service
9. 
Cover image for The enemy within : actions that self-destruct companies, customer service and jobs
10. 
Cover image for Creatingheuin customers for life
11. 
Cover image for Relationship marketing for competitive advantage : winning and keeping customers
12. 
Cover image for Customer loyalty : how to earn it, how to keep it
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