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Language: English

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Subject: Customer relations

Author

(2)

Aaronson, Kathy

(1)

(1)

(1)

Bergheim, Laura, 1962-

(1)

(1)

Brandon, P. S. (Peter S.)

(1)

Buchanan, Richard W.

(1)

Chinyio, Ezekiel

(1)

Cooper, Frank. 1938-

(1)

(1)

Fleming, John Howland

(1)

(1)

Halbrooks, John R.

(1)

Horovitz, Jacques, 1947-

(1)

(1)

(1)

Lafrenière, Daniel, author

(1)

Langmaid, Roy, 1946-

(1)

Lowenstein, Michael W.

(1)

(1)

(1)

(1)

OGorman, Susanne

(1)

Olomolaiye, Paul

(1)

(1)

Robinette, Scott

(1)

Scheuing, Eberhard E. (Eberhard Eugen), 1939-

(1)

(1)

Thompson, Harvey

(1)

Watkinson, Matt

(1)

(1)

Yi, Yu-jae, 1960-

(1)

(1)

Format

(28)

Material Type

Closed Access Thesis

Open Access Book

Subject

Consumer satisfaction

(26)

Customer services

(14)

Customer loyalty

(4)

Success in business

(3)

Customer services -- Management

(2)

(2)

Marketing -- Management

(2)

Relationship marketing

(2)

Banks and banking -- Customer services -- Malaysia

(1)

Building -- Technological innovations

(1)

Career development

(1)

Construction industry -- Customer services

(1)

Consumer satisfaction -- Evaluation

(1)

Consumer satisfaction -- Research

(1)

(1)

(1)

Organizational change

(1)

Sales Management

(1)

Sales management

(1)

(1)

Strategic planning

(1)

Total quality management

(1)

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1.

Cover image for Customer Value Creation Behavior

Customer Value Creation Behavior

by

Yi, Yu-jae, 1960-

Author

Yi, Yu-jae, 1960-

Format:

Call Number

HF5415.5 Y497 2014

Publication Date

2014

ISBN

9781138021020

Available:
Holds:
Copies:

SD_ILS:837917

2.

Cover image for The ten principles behind great customer experiences

The ten principles behind great customer experiences

by

Watkinson, Matt

Author

Watkinson, Matt

Format:

Call Number

HF5415.5 W385 2013

Publisher

Pearson Education,

Publication Date

2013

ISBN

9780273775089 9780273775980

Available:
Holds:
Copies:

SD_ILS:815895

3.

Cover image for The customer signs your paycheck

The customer signs your paycheck

by

Cooper, Frank. 1938-

Author

Cooper, Frank. 1938-

Format:

Call Number

HF5415.5 C664 2010

Publisher

McGraw-Hill,

Publication Date

2010

ISBN

9780071632881

Available:
Holds:
Copies:

SD_ILS:373867

4.

Cover image for Construction stakeholder management

Construction stakeholder management

Construction stakeholder management

by

Chinyio, Ezekiel

Author

Chinyio, Ezekiel, Olomolaiye, Paul

Format:

Call Number

HD30.28 C66 2010

Publisher

Wiley-Blackwell,

Publication Date

2010

ISBN

9781405180986

Available:
Holds:
Copies:

SD_ILS:391426

5.

Cover image for Clients driving innovation

Clients driving innovation

by

Brandon, P. S. (Peter S.)

Author

Brandon, P. S. (Peter S.), Lu, Shu-Ling

Format:

Call Number

TH153 C54 2008

Publisher

Wiley-Blackwell,

Publication Date

2008

ISBN

9781405175661

Available:
Holds:
Copies:

SD_ILS:287607

6.

Cover image for From customer retention to a holistic stakeholder management system : living a vision

From customer retention to a holistic stakeholder management system : living a vision

by

Huber, Margit

Author

Huber, Margit, OGorman, Susanne

Format:

Call Number

HF5415.5 F756 2008

Publisher

Springer,

Publication Date

2008

ISBN

9783540774297

Available:
Holds:
Copies:

SD_ILS:264663

7.

Cover image for Human sigma : managing the employee-customer encounter

Human sigma : managing the employee-customer encounter

Human sigma : managing the employee-customer encounter

by

Fleming, John Howland

Author

Fleming, John Howland, Asplund, Jim

Format:

Call Number

HF5415.5 F53 2007

Publisher

Gallup Press,

Publication Date

2007

ISBN

9781595620163

Available:
Holds:
Copies:

SD_ILS:190529

8.

Cover image for A study of service quality from the perspective of customers at Hong Leong Bank Jalan Wong Ah Fook, Johor Bahru

A study of service quality from the perspective of customers at Hong Leong Bank Jalan Wong Ah Fook, Johor Bahru

A study of service quality from the perspective of customers at Hong Leong Bank Jalan Wong Ah Fook, Johor Bahru

by

So, Poo Ann

Author

So, Poo Ann

Format:

Call Number

HG1616.C87 S66 2007

Publisher

Universiti Teknologi Malaysia,

Publication Date

2007

Project Paper (Sarjana Muda Pengurusan (Teknologi)) - Universiti Teknologi Malaysia, 2007

Available:
Holds:
Copies:

SD_ILS:206021

9.

Cover image for The golden apple : how to grow opportunity and harvest success

The golden apple : how to grow opportunity and harvest success

The golden apple : how to grow opportunity and harvest success

by

Aaronson, Kathy

Author

Aaronson, Kathy

Format:

Call Number

HF5438.25 A27 2006

Publisher

John Wiley & Sons,

Publication Date

2006

ISBN

9780471777823

Available:
Holds:
Copies:

SD_ILS:206563

10.

Cover image for Measuring customer satisfaction in fast food industry : a case study of KFC in Taman Ungku Tun Aminah, Skudai

Measuring customer satisfaction in fast food industry : a case study of KFC in Taman Ungku Tun Aminah, Skudai

Measuring customer satisfaction in fast food industry : a case study of KFC in Taman Ungku Tun Aminah, Skudai

by

Kong, Bee Lian

Author

Kong, Bee Lian

Format:

Call Number

HF5415.335 K66 2006 raf

Publisher

Universiti Teknologi Malaysia,

Publication Date

2006

Project Paper (Sarjana Muda Pengurusan (Pemasaran)) - Universiti Teknologi Malaysia, 2006

Available:
Holds:
Copies:

SD_ILS:94940

11.

Cover image for Customer service : career success through customer satisfaction

Customer service : career success through customer satisfaction

Customer service : career success through customer satisfaction

by

Timm, Paul R.

Author

Timm, Paul R.

Format:

Call Number

HF5415.5 T55 2005

Edition

3rd ed.

Publisher

Pearson/Prentice Hall,

Publication Date

2005

ISBN

9780131779969

Available:
Holds:
Copies:

SD_ILS:431776

12.

Cover image for Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

Who stole my customer?? : winning strategies for creating and sustaining customer loyalty

by

Thompson, Harvey

Author

Thompson, Harvey

Format:

Call Number

HF5415.525 T46 2004

Publisher

Paerson Education,

Publication Date

2004

ISBN

9780131453562

Available:
Holds:
Copies:

SD_ILS:182933

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