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1. 
Cover image for Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry
2. 
Cover image for Winning with customers : a playbook for B2B
3. 
Cover image for Relationship between perceived service quality, customer satisfaction and behavioral intentions in airline industry
4. 
Cover image for The client always has the right of way : traffic rules for client-oriented thinking and working
5. 
Cover image for The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
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Cover image for Translating the voice of the customer in to preliminary design specifications
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Cover image for Determinants of customer satisfaction of OCBC Bank (Malaysia) Berhad, Seremban
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Cover image for When your customer wins, you can't lose
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Cover image for Measuring customer satisfaction in fast food industry : a case study of KFC in Taman Ungku Tun Aminah, Skudai
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Cover image for Service strategy : management moves for customer results
11. 
Cover image for Value-based marketing for bottom-line success : 5 steps to creating customer value
12. 
Cover image for Getting it right! : creating customer value for market leadership
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