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1. 
Cover image for Augmented Customer Strategy : CRM in the Digital Age
2. 
Cover image for The moderating effects eWOM on the relationship between e-service quality and online hotel booking intention
3. 
Cover image for The moderating effects eWOM on the relationship between e-service quality and online hotel booking intention
4. 
Cover image for Consumer information systems and relationship management : design, implementation, and use
5. 
Cover image for Customer and business analytics : applied data mining for business decision making using R
6. 
Cover image for Implementing customer relationship management and service quality supporting ICT services for CICT, UTM
7. 
Cover image for Implementing customer relationship management and service quality supporting ICT services for CICT, UTM
8. 
Cover image for Lean software strategies : proven techniques for managers and developers
9. 
Cover image for Customer service in the information age : a common sense approach to high-tech help
10. 
Cover image for Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services
11. 
Cover image for Enhancing customer relationship process in Southern Sumatra district office of P.T. Telekomunikasi Indonesia, Tbk. through integration of multiple communication services
12. 
Cover image for Excellence in service
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