Dare to lead : the transformation of Bank of Baroda

Title:

Personal Author:

Khandelwal, Anil K.

Publication Information:

Thousand Oaks, Calif. : Sage Publications, 2011

Physical Description:

xxviii, 403 p., [16] p. of plates : ill. (chiefly col.) ; 25 cm.

ISBN:

9788132106289

Subject Term:

Leadership -- India

Executive ability -- India

Banks and banking -- India

Available:*

Library	Item Barcode	Call Number	Material Type	Item Category 1	Status
Searching... PSZ KL	30000010296557	HD57.7 K435 2011	Open Access Book	Advance Management	Searching... Unknown

Summary

Dare to Lead is the fascinating story of how Anil K. Khandelwal transformed Bank of Baroda (BOB) from being just another public sector bank into one of the most valuable brands in Indian banking.

This is the story of the leadership challenges, management solutions and personal and professional excitement the author experienced in transforming the 97-year-old bank into a modern, tech-savvy, customer-centric bank.

This book is an excellent blueprint for undertaking transformation in large, geographically dispersed public sector enterprises. It describes how a large-sized bank was transformed on all parameters with clear vision, execution discipline, customer centricity and people engagement.

The author emphasizes that large-scale transformation can be undertaken successfully only if the CEO shows courage to change the status quo and mobilize the human effort within the organization.

The story of BOB′s transformation has captured international attention and finds its mention in Harvard Business Review, Human Resource Development International and the book The India Way by the Wharton School faculty.

Peter CappelliPradip Khandwalla

List of Tables, Figures and Boxes	p. xiii
List of Abbreviations	p. xv
Foreword	p. xix
Acknowledgements	p. xxi
Prologue	p. xxv
01 Public Sector Banks: An Overview	p. 1
02 The Beginning of a Long Journey	p. 6
03 Seed Time	p. 16
04 A Jobless Job	p. 26
05 An Affair with Operations	p. 31
06 Walking on Fire	p. 46
07 Travails of Co-leadership	p. 67
08 Dena Bank: My First Brush with Leadership	p. 87
09 Return of the Native	p. 102
10 First 100 Days	p. 115
11 Rowing Together	p. 123
12 Crafting the Future	p. 135
13 Communication for Action	p. 149
14 Engine of Growth: Building Human Capital	p. 167
15 Engaging the Foot Soldiers	p. 193
16 Dealing with Unions	p. 205
17 Rebranding: From Plastic Surgery to DNA Change	p. 211
18 Innovating for Customers	p. 225
19 Connecting with Customers	p. 236
20 Romancing with Retail	p. 243
21 Technology on Roller Coaster	p. 257
22 Back to Basics	p. 269
23 Creating India's International Bank	p. 282
24 Reshaping the Roots	p. 296
25 Rebirth of a Branch	p. 303
26 Working with the Board	p. 311
27 Celebrating the Glory	p. 324
28 Last 100 Days	p. 333
29 Farewell	p. 340
30 My Leadership Code	p. 344
Epilogue	p. 369
Khandelwal's Leadership: An Academic Perspective	p. 372
Annexure	p. 379
Bibliography	p. 387
Index	p. 388
About the Author	p. 402

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Summary

Summary

Table of Contents