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1. 
Cover image for A study on the CRM customer benefits towards customer satisfaction
2. 
Cover image for A study on the CRM customer benefits towards customer satisfaction
3. 
Cover image for Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
4. 
Cover image for Consumer retention and satisfaction in business management
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Cover image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
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Cover image for Winning with customers : a playbook for B2B
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Cover image for Construction stakeholder management
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Cover image for Human sigma : managing the employee-customer encounter
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Cover image for Relationship between customer satisfaction and marketing mix in fast food industry : case study at KFC Taman Universiti
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Cover image for Service strategy : management moves for customer results
11. 
Cover image for Kajian terhadap masalah perniagaan kedai pejabat kurang aktif di Pusat Perniagaan dan Komersil Shahab Perdana Mergong, Kedah
12. 
Cover image for Kajian tahap kepuasan pelanggan terhadap perkhidmatan fasiliti di sesebuah hotel : kes kajian : Hotel Concorde Shah Alam
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