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1. 
Cover image for Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia
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Cover image for Effectiveness of CRM system for customer service representatives (CSR) training at Telekom Malaysia
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Cover image for Managing customer relationships : a strategic framework
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Cover image for Mass customization information systems in business
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Cover image for Penglibatan pengguna terhadap pembelian muzik melalui internet : kajian kes di kalangan staf akademik
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Cover image for Managing customer relationships : a strategic framework
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Cover image for Conquering consumerspace : marketing strategies for a branded world
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Cover image for The One to One Manager : Real-World Lessons in Customer Relationship Management
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