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Subject: Customer services -- Management
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1.
Sales and service excellence : how to stand out from the crowd
Sales and service excellence : how to stand out from the crowd
by
Leadbetter, Jane
Author
Leadbetter, Jane
Format:
Call Number
HF5415.5 L43 2011
Publication Date
2011
ISBN
9781852526719
Available:
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Copies:
Show MARC
SD_ILS:783179
2.
The real-time contact center : strategies, tactics, and technologies for building a profitable service and sales operation
by
Fluss, Donna
Author
Fluss, Donna
Format:
Call Number
HE8788 F58 2005
Publisher
AMACOM,
Publication Date
2005
ISBN
9780814472569
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SD_ILS:290375
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