Title:
Design for six sigma : launching new products and services without failure
Personal Author:
Publication Information:
Aldershot, hamps. : Gower Pub., 2002
ISBN:
9780566084348
Available:*
Library | Item Barcode | Call Number | Material Type | Item Category 1 | Status |
---|---|---|---|---|---|
Searching... | 30000010042750 | TS156 T448 2002 | Open Access Book | Book | Searching... |
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Summary
Summary
This guide moves beyond applying Six Sigma to already existing products and services to quantifying, designing and measuring success right from the start. The book proceeds from the basis that Six Sigma encourages innovation within a controlled framework, leading to better products and services being brought to the marketplace more quickly. It covers all aspects of business strategy, product and service design, project management and execution necessary for the successful introduction of new products and services.
Excerpts
Excerpts
Six Sigma provides an overarching concept, methodology and the tools to improve quality and customer satisfaction, thereby increasing profitability. This book moves beyond applying Six Sigma to already exisiting products and services to quantifying, designing and measuring success in from the start. Most new ideas are launched on the market without taking customer needs into account. Failings are discovered in the marketplace where products or services then have to be refined and redesigned - indeed perhaps some 80% of new products or services will fail altogether. By using the Six Sigma approach to designing new products and services the chances of failure are greatly reduced. Six Sigma encourages innovation within a controlled framework, leading to better products and services brought to the marketplace more quickly. This book aims to provide a detailed resource of guidance and inspiration covering all the aspects of business strategy, product/service design, project management and execution necessary for the successful introduction of new products and services, all under the auspices of a customer-focused Six Sigma approach. Moreover it provides a tangible way of measuring satisfaction and the success of the new. Excerpted from Design for Six Sigma: Launching New Products and Services Without Failure (Ebk) by Geoff Tennant All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.Table of Contents
List of figures and tables | p. ix |
List of abbreviations | p. xi |
Preface | p. xiii |
Introduction | p. xv |
Part 1 Design and Six Sigma | p. 1 |
1 Six Sigma overview | p. 3 |
Six Sigma described | p. 3 |
The need for Design For Six Sigma | p. 9 |
Manufacturing and services | p. 13 |
Summary | p. 17 |
Exercises | p. 17 |
2 Design considered | p. 19 |
The nature of design | p. 19 |
Elements of design | p. 23 |
Design as an activity | p. 26 |
Failures in design | p. 30 |
Summary | p. 34 |
Exercises | p. 35 |
3 Business strategy for growth | p. 37 |
Making a profit | p. 37 |
Short term and long term | p. 39 |
Strategy applied to design | p. 42 |
Customer focus | p. 45 |
New technology | p. 47 |
Design constraint methodology | p. 50 |
Summary | p. 52 |
Exercises | p. 53 |
Part 2 A DFSS Methodology | p. 55 |
4 DFSS framework and overview | p. 57 |
An outline methodology | p. 58 |
Flavours of DFSS | p. 62 |
Project case studies | p. 66 |
Summary | p. 71 |
Exercises | p. 72 |
5 DFSS methodology in detail | p. 73 |
Selecting and starting projects | p. 75 |
The solution comes first | p. 78 |
Focusing on the customer | p. 80 |
Conceptual design | p. 84 |
Design | p. 89 |
Implementation | p. 92 |
Commercialization | p. 93 |
Summary | p. 94 |
Exercises | p. 95 |
6 Advanced customer analysis | p. 97 |
Collecting data--visiting the gemba | p. 98 |
Customer needs analysis | p. 99 |
Quality function deployment | p. 105 |
Summary | p. 115 |
Exercises | p. 116 |
7 Practical conceptual design | p. 119 |
Creativity and invention | p. 119 |
Complexity and simplicity | p. 124 |
Qualification and verification | p. 126 |
Costs and benefits | p. 131 |
Summary | p. 133 |
Exercises | p. 134 |
8 Robustness and reliability | p. 137 |
Failure and error | p. 138 |
Robust design and lean manufacture | p. 145 |
Considering people | p. 149 |
Summary | p. 151 |
Exercises | p. 153 |
Part 3 Practical Issues | p. 155 |
9 Practical implementation | p. 157 |
DFSS as part of company strategy | p. 158 |
Project control | p. 159 |
Pilot testing and evaluation | p. 160 |
Process control and SPC | p. 161 |
Combining DFSS with other approaches | p. 162 |
Summary | p. 168 |
10 Management and people | p. 171 |
Team skills and training | p. 171 |
The business-customer conflict | p. 174 |
Scorecards, reward and recognition | p. 175 |
Innovation and chaos | p. 176 |
Conclusion | p. 178 |
Summary | p. 179 |
Appendix | p. 181 |
DPMO-to-process sigma conversion table | p. 181 |
DCCDI methodology tollgates | p. 181 |
Gazetteer | p. 186 |
Index | p. 189 |